Customer Service Representative

Position:
Customer Service Representative

Job Description:

What You will Be Doing

Job Objective:
To manage customer service for defined customers within the region, according to agreed service levels and defined business processes.

• All tasks to be carried out in a quality manner, consistent with the Company vision and values.
• Act as communication coordinator from the Service Centre towards assigned customers.
• Manage both EDI and manual customer order entry.
• Manage customer backlog: confirmation, reschedule, cancellation, reconciliation and resolve discrepancies with outgoing deliveries. Including communication with the customer.
• Communicate with Asset and Supply Chain Planner and with the customers daily regarding the supply situation.
• Manage compliance with export rules for controlled products, including preparation of export licenses.
• Be accountable for delivery to the customers and resolution of shipping and price discrepancies.
• Manage customer returns / RMA and invoice discrepancies.
• Communicate with the customers regarding order confirmation, shipping and tracking information.
• Create and send out defined reports to the customers on a regular basis.
• Occasionally participate in meetings with customers as required.
• Manage customer forecast communication both internally and externally.
• Analyze, escalate and take appropriate action on Shortages.
• Create new customer price agreements.

• Any graduation with a minimum of 3 years of relevant experience in Electronic Component Industry
• Customer oriented with customer service background.
• Process driven and very strong in problem solving.
• High level of ownership and accountability for assigned tasks.
• Great team player.
• Good communication skills suitable for both internal and external communities.
• Can effectively cope with change and be comfortable with ambiguity.
• Ability to respond rapidly and professionally to the demand of a high-pressure commercial environment.
• Willing to work in a challenging and multicultural environment.
• English mandatory both verbal and written.

• Professional and personal development.
• Daily cooperation with customers and suppliers from EMEA/Americas/Asia regions.
• Friendly work atmosphere and fair work-life balance
• Medical Insurance
• Life Insurance
• Paid Time Off
• 5-Day Work Week
• Growth Opportunities
• On-site Café with Catering Option for Busy Lifestyles