Position:
Customer Service Officer

Job Description:

What You will Be Doing

• Responsible for system-related work which would consist of, Sales order entries, maintenance, shipment release & inventory management.
• Be In close collaboration with Field Sales, Inside Sales (IS), Quote Specialist / Marketing, Warehouse and Logistics
• Responsible for overall Customer management as well as handling RMA (customer returns)
• Order Management
• Sales Order Entry
• Sales order Maintenance
• Shipment Release
• Inventory Management
• Ensure on time delivery.
• Process RMA (Customer returns)
• Shared role with Field Sales / IS - Pre-Order & Order Entry

• Order Management - PO to Invoicing & AR Process, RMA Process & Inventory management.
• Basic understanding of International Trade practices of Warehouse & Inco. Terms.
• Must have a tertiary education (Some formal training or experience is required to perform the job effectively)
• Experience : Must have min of 2 to 5-years' experience from EMS/ Electronics components distribution.

• Committed to learn, be more & do more, Expert in OM of ERP & Excel, Process oriented.
• Excellent customer service skills
• Excellent interpersonal skills
• Excellent communication skills, including English & country specific language
• Express ideas with clarity since role require regular exchange of communication.
• Demonstrated analytical and problem-solving skills.
• Skill in prioritizing work & multi-tasking
• Advanced computer proficiency level

• Operates from a service-oriented attitude.
• A proven team player
• High energy level with a sense of urgency
• Can do' attitude (self-motivated)
• Detail oriented

• Insurance
• Bonus
• Incentives
• 5-Day Work Week
• Growth Opportunity
• And more!