Position:
Account Manager
Job Description:
What You'll Be Doing:
- Serves as team lead for offshore support team including training on account support detail and internal alignment of daily tasks.
- Coordination of numerous project managers to maintain overall OTD, timelines and schedules- remove barriers to success.
- Serve as the cross-functional single point of contact internally & externally for recurring NPI & support services needs; leads complex cross-functional global projects to support short / long-term improvements.
- Accountable to overall health of relationship from both customer and Arrow perspective; manages, monitors daily and can report out if given notice: open orders, forecast, NPI dates. Leads stakeholder management sessions and keeps management abreast of potential issues.
- Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.
- Work with business team in contract renewals, extensions, and scope change activities
- Develop, implement, and manage customer success strategies to identify and resolve operational / services matters, working cross-functionally to drive improvements.
- Drive improved profitability by monitoring financial metrics (inventory, margin, etc.) and provide improvement suggestions and implementation plans.
- Execute lessons-learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process / service delivery.
- Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
- Key speaker and organizer of QBRs as we steer to short and long-term improvement.
Want more jobs like this?
Get jobs in Phoenix, AZ delivered to your inbox every week.
What We Are Looking For:
- Minimum of 3-5 years of related experience
- 4-year degree required
Work Arrangement:
Hybrid: Tuesday, Wednesday, Thursday required office days; Monday, Friday-work from home
What's In It For You :
At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans and a solid benefits package.
- Medical, Dental, Vision Insurance
- 401k, With Matching Contributions
- Short-Term/Long-Term Disability Insurance
- Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
- Paid Time Off (including sick, holiday, vacation, etc.)
- Tuition Reimbursement
- Growth Opportunities
- Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
- On-site Café with Catering Option for Busy Lifestyles
- 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
- Bike Racks
- And more!
#LI-KO1
Annual Hiring Range/Hourly Rate:
$89,300.00 - $179,670.32
Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer.
Location:
US-AZ-Phoenix, Arizona (East Sky Harbor Cir)
Time Type:
Full time
Job Category:
Sales
EEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.