Company Overview

Arcesium is a global financial technology firm that solves complex data-driven challenges faced by some of the world's most sophisticated financial institutions. We constantly innovate our platform and capabilities to meet tomorrow's challenges, anticipate the risks our clients encounter, and design advanced solutions to help our clients achieve transformational business outcomes.

Financial technology is a high-growth industry as change and innovation continue to disrupt the status-quo and prompt major transformation. Arcesium is at a particularly interesting time in our own growth as we look to leverage our successfully established market position and expand operations in pursuit of strategic new business opportunities. We value intellectual curiosity, proactive ownership, and collaboration with colleagues, and we empower you to meaningfully contribute from day one and accelerate your professional development.

• Manage client relationships from a product consulting perspective, ensuring all their queries are addressed effectively.
• Serve as the main point of contact for assigned clients, addressing product and application queries ensuring timely resolutions in accordance with SLAs.
• Resolve operational queries from clients using the platform, providing detailed explanations and insights.
• Conduct client training sessions on effective use of the Arcesium platform, regularly updating training materials and documentation.
• Assess the criticality of client-reported issues and collaborate with internal teams to identify root causes.
• Escalate issues (if any) to internal teams/senior management, as necessary.
• Maintain comprehensive records of client inquiries to identify trends and address similar requests in the future.
• Support internal tech teams in operational activities and facilitate quicker resolution of open issues.
• Collaborate with our Product Management and Forward Deployed teams to ensure smooth onboarding of new clients and funds.

• A Bachelor or a Master in a Financial discipline with 5+ years of experience in financial services, particularly in supporting trade life cycles and/or interacting with hedge fund managers, investment managers, asset managers or other buy/sell side firms.
• A good exposure to Equities, Fixed Income, OTC & Swaps trade lifecycle.
• Proficient in financial services industry domain knowledge, preferably middle office processes and sound knowledge of financial instruments and fund accounting are essential for this role.
• Proven experience in client management , demonstrating a proactive approach to understanding and addressing client needs and concerns and of building strong relationships to ensure a positive client experience.
• Strong communication skills, both verbal and written, with the ability to explain technical information clearly and effectively to clients.
• A client-centric mindset, focused on delivering high-quality service and solutions tailored to individual client requirements.
• Ability to multitask and manage multiple client requests effectively, prioritizing based on urgency and impact.
• High level of personal maturity, with a collaborative attitude and a commitment to teamwork in a client-focused environment.
• Should be able to demonstrate delivering high-quality work under stringent deadlines.
• Technical proficiency in Python and operations of API's is desirable.
• Have a valid working permit to work in the country.