Job Description
Senior iBuyEfficient Implementation Specialist & LMS Administrator
Position Summary. The primary role of the Senior iBuyEfficient Implementation Specialist is to set up and train customers to effectively utilize the iBuyEfficient eProcurement software system to source products from Avendra?s key contracted online-suppliers, while adhering to the client?s rules for system utilization. As LMS Administrator, they create and maintain our eLearning content library and advise on all LMS related tasks working across multiple departments to ensure the successful delivery of eLearning content to all customers. This position also participates in special assignments designed to position the department as an eCommerce operational center of excellence.
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Position Reports to Director, eCommerce Operations
Job Responsibilities
Primary Responsibilities
? As Learning Management System Administrator:
o Develop and maintain published eLearning content using Articulate Storyline software.
o Lead cross-functional groups to create or update eLearning content and meet the delivery goals as set by the departments.
o Create and maintain LMS administration documentation (how-to guides and job-aids)
o Support stakeholders who rely on the LMS system to distribute eLearning content
o Construct and optimize LMS SQL statements to automate custom eLearning content distribution.
o Quickly identify and resolve concerns from customers or associates, and escalate issues as needed to ensure quick resolution.
? As Senior iBuyEfficient Implementation Specialist:
o Perform weekly supplier catalog offer and custom report delivery processes.
o Provide internal support and closely collaborate with the eCommerce team to expedite set up and user access to ibuyefficient.com.
o Maintain knowledge and mastery of all department-approved software utilities: iBuyEfficient, iBAU, Articulate Storyline, eRM, Wrike, TraCorp.
o Assist with training and development of new eCommerce Department associates.
Secondary Responsibilities
? Assist with various company-wide projects, including UAT testing of iBE new features.
? Process iBuyEfficient setup change request in all required systems (Wrike, iBAU, CP, etc.)
? Assist all associated with LMS or technology related question or concerns.
? Promptly notify stakeholders of unit level issues through the established escalation process
? Wrike: Ensure tasks, hours logged, and progress checklists are updated consistently.
Primary Competencies
? Functional/Technical Skills
? Planning and Organization
? Problem Solving & Analytical Skills
? Effective Written and Oral Communications
? Relationship Building
? Quality & Continuous Improvement
Other Duties. Please note this role description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Work Environment. This job operates in an office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. This role spends a large of portion of the time visiting customer and/or supplier facilities which could include loading dock and/or warehouse environments.
Physical Demands. This is largely a sedentary role with some light lifting of files possibly needed.
Qualifications
Role Requirements
? Excellent oral and written communication skills.
? Ability to explain technical information to non-technical persons.
? Proven analytical skills with attention to detail.
? Strong problem-solving skills.
? Excellent Outlook, Excel, and Webinar presentation skills.
? Excellent personal organizational and time management skills.
? Ability to work both independently and as part of a team.
? Effectively multitask and prioritize multiple on-going projects and tasks.
Overnight Travel Requirements. Type: All modes of transportation, percentage up to 10%, length: 1-2 nights
Years of Relevant Experience. 3-5 years of experience
Education Requirements. BS/BA in relevant field or equivalent years' experience
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.