Job Description

The Retail Sales Lead Worker coordinates facility operations, supporting and training the in2work, in2work fellows and rise up program. This position is within a correctional facility and direct job duties involve working with incarcerated individuals in the kitchen and in the in2work program and fellows. Assign the day?s work tasks to the in2work and rise up fellows; ensuring all preparations are completed in advance for the day ahead and that the team is on task for delivering superior guest service. Retail Sales Lead Workers are expected to serve as an example for the in2work fellows and rise up fellows to aspire to; continually going above and beyond, delivering outstanding customer service, and successfully resolving any guest situations that may arise. Furthermore, they will maintain a professional and enthusiastic atmosphere even in the absence of management.

• Hold pre-shift meetings to ensure that the team is aware of the day?s tasks, visiting VIPs, Be the Difference & Safety of the day and any other miscellaneous information to ensure successful operation
• Responsible for teaching the in2work and rise up classes
• Able to test students of the in2work and rise up classes
• Retail Leads should be highly knowledgeable about the surrounding areas, acting as a concierge resource for all guests.
• Train in2work graduates, in2work fellows, rise up graduates, and rise up fellows their role helping to develop a team of customer service focused professionals
• Ensure everything operates smoothly in the manager?s absence and that all customer relations issues are handled effectively
• Respond directly to all customer complaints and ensure they are resolved efficiently and immediately in a professional manner
• Keep an inventory of stock, noting any out-of-stock items or possible shortages
• Order merchandise and other items in appropriate quantities from warehouse and vendors to meet demand
• May be required to complete monthly safety inspections and file incident and injury reports on an ongoing basis
• Must always ensure cleanliness and a pleasant atmosphere within food service.
• Collect and compile daily cash and sales data from all outlets using Microsoft Excel and various Point of Sales and Property Management System software programs
• Lead all aspects of nightly close out and balance cash with daily sales at the end of the shift
• May perform nightly audit of cashier documentation
• Retail Leads assist management in scheduling all employees in accordance with labor budgets and assigning work tasks to the retail workers.
• May assist with hiring in2work and rise up graduates.
• May be required to coordinate, correct, supervise and submit payroll for the department, ensuring accuracy, proper transfer of labor and timely weekly reporting
• At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

• Previous retail experience preferred
• High diploma or equivalent
• Level 2 servsafe certification ? will train/certify if not. Must certify within 90 days of employment.
• Servsafe instructor/proctor certification ? will train/certify if not. Must certify within 90 days of employment.
• Mathematical skills are required to facilitate sales reports and audits
• Must be flexible, willing to work a rotational schedule with rotational days off that may include weekends and holidays
• Must be fluent in the native language, both spoken and written
• Must be computer literate in MS Office programs
• Ability to operate equipment such as Photocopier, Vacuum Cleaner, Calculator, Printer, Telephone, Computer, Point of Sale (POS) System
• Must be well groomed and always maintain a high level of professionalism
• This role may have physical demands including, but not limited to, lifting up to 50lbs, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).