Job Description
This position serves as the subject matter expert for the administration of rates, inventory and availability for all Aramark Parks and Destinations (APD) direct and indirect distribution channels. This includes, but is not limited to, the central reservations system, online booking engine, property management system, global distribution system and other third party distribution channels. The Coordinator responds to each line of business requests to load and update rates, inventory, and general content across various channels and to communicate those changes to internal and external constituents.
Job Responsibilities
? Load all lodging and activity rates, changes and inventory restrictions across all direct and indirect channels including the PMS, CRES, Umbraco web-based content tool and third party systems based on APDs standards;
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? Maximize inventory availability across all channels through the use of free-sell and/or scheduled inventory strategies;
? Ensure that sell-out and oversell strategies, rate restrictions, and hole-eradication strategies are in place to maximize revenue and sales potential and communicate this to the individual lines of business;
? Help manage and support the day-to-day maintenance of APDs property websites, online booking engine and email confirmations; load and maintain content, photographs, and products to ensure all touch points are updated with accurate content and availability/inventory
? Communicate regularly and work cohesively with key stakeholders in Revenue Management, Call Center Operations, and Property/Regional Teams to ensure the highest level of conversion and sales effectiveness; follow through with stakeholders to ensure strategies are being fulfilled;
? Troubleshoot system issues with Springer Miller and other vendors to ensure open issues are being resolved in a timely manner; assist with testing of systems when fixes or enhancements are deployed;
? Continuously seek methods to improve line of business revenue and booking performance in all systems; recommend system enhancements and provide technical assistance when necessary;
? Assist with special projects as requested.
Qualifications
? Extensive knowledge of all company systems including SMS-Host (central reservations system), PMS (property management systems), online booking engine and 3rd party distribution systems required; comprehensive understanding of APDs properties, policies and procedures preferred;
? Background in inventory management and prior experience in the hospitality/travel/tourism industry preferred;
? Strong organizational skills and the ability to prioritize workload; meets deadlines and performs multiple tasks with a high attention to detail;
? Strategic thinker and tactical implementer with strong analytical abilities;
? Can learn quickly and adapt to change in a fast-paced, high performance driven culture;
? Highly motivated, self-sufficient, dependable and able to operate effectively without close supervision; must demonstrate initiative by taking ownership to troubleshoot and resolve issues with minimal direction from others;
? Outstanding computer skills; must be browser proficient and possess the ability to effectively communicate technical information to individuals with non-technical backgrounds;
? Effective communication and interpersonal skills;
? Demonstrates a high level of customer service by responding to internal and external customer needs until satisfied; utilizes effective decision-making and problem-solving skills;
? Team player who fulfills commitments to other team members with a positive attitude; able to work collaboratively and cooperatively with other leaders and stakeholders throughout the organization.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.