Job Description

Quality Standards Manager? Provides campus wide support to Aramark?s management team at their account to ensure housekeepers? performance of daily cleaning activities, periodic floor care project and restoration work, housekeeping related maintenance and emergency response, and event support exceed client expectations. Operates within the scope of both Aramark and client regulations and policies, and in accordance with the union Collective Bargaining Agreement. Reports to a Campus Wide General Manager and the Resident District Manager, and has daily contact with client leadership.

Client Overview:

This position is located at a top tier Ivy League institution with over 270 years of history. In addition to its undergraduate curriculum, this location is home to the nation?s top business school, a leading Medical Research facility, patient active dental and veterinary school, and a prestigious law school. The client performance expectations reflect that history. The Housekeeping team is dedicated to supporting the mission of the university, to providing the highest level of service, and to adhering to the most rigorous standards of professional excellence.

• Develops and be accountable for a safety culture that creates a work environment where no one gets hurt.
• Creates and develops relationships with client and campus community
• Implements human resources policies and procedures in conjunction with the leadership team.
• Ensures compliance with all OSHA regulations and other local, state, and federal government regulations.
• Responds to the requests of the customer, client, and Aramark leadership.
• Stays current with cleaning technology and Aramark cleaning program
• Provides support in the field based trainings for both managers and employees
• Supports in field audits with our field based management teams
• Provides additional operational analysis as needed
• Assists in the development of all training programs as necessary
• Supports in project management as needed
• Provides support in delivering training as needed, campus wide
• Solely responsible for managing the bump bid process for the Union employees and their job assignments
• Directly responsible for the account?s iQC program as well as its training
• Directly responsible for managing the team?s cell phones and all associated tasks
• charge management
• Assists in iQC training as well as administration, compliance, and reporting
• Provides assistance in creating and managing corrective action plans
• Provides campus wide support for Aramark property management
• Provides support for office management as needed

• Bachelor?s Degree in the appropriate field with 5+ years? experience housekeeping operations environment required.
• Strong written and verbal communication skills are critical for regular daily correspondence, report generating, customer relations interactions, and training.
• Strong leadership and coaching skills required. Ability and willingness to ?have the tough conversations? where necessary and hold to others accountable.
• Technical knowledge of custodial equipment, cleaning procedures, and project activities also required.
• Experience overseeing skilled, semi-skilled and non-skilled staff is required. Experience in a union environment strongly preferred.
• Strong financial analysis are necessary. P&L accountability and/or contract-managed service experience is highly desirable.
• Computer proficiency and familiarity with common IT package including ? Microsoft Outlook, Word, and Excel, computerized maintenance management systems (CMMS) ? as well as capacity to learn and fully utilize the departmental time and attendance keeping system.
• Willing and able to spend a significant portion of the day walking large areas of responsibility to actively monitor work in progress.