Job Description

Reporting to the Vice President of Operations, the Director of Operations is responsible for supporting overall planning, direction, and control of accounts within a region, normally generating $90M+ in revenue. This individual will be accountable for galvanizing a team under a common growth and operations platform, and ultimately drive improvement in service, client retention, operational efficiency, revenue, and margin for the overall portfolio. The incumbent of this position will develop and maintain the overall strategy, priorities, and direction for operations within the area.

This key leadership role is accountable for execution of our General Management program, with a focus on service excellence, leading our people, growth, productivity, and delivering financial commitments. Key success measures include Customer Satisfaction, Client Loyalty, Employee Engagement, Revenue, EBIT, and Margin.

• Model key leadership behaviors and ensure the highest levels of safety, quality and service excellence for employees, clients, and consumers
• Ensure adoption of all Aramark processes and systems
• Understand performance metrics, data, order, and inventory trends
• Educate teams on key levers to improve margins
• Ensure unit managers maintain a safe and healthy environment of clients, customers, and employees
• Drive new sales growth within existing client base and ensure the delivery of exceptional customer service to our clients
• Develop short- and long-term operational strategies in partnership with senior team members and lead the design, development, and execution of those strategies to achieve measurable outcomes in a timely, cost-effective manner
• Maintain close working relationships with partner group in functional areas, including Sales, Human Resources, Finance, Marketing, Supply Chain, and Compliance
• Fleet oversite including operations, maintenance, and safety

• Bachelor's degree level education highly preferred with a minimum of 5+ years of Food Service, Hospitality, Facilities, or Business Management
• Minimum of 3-5 years of relevant experience in warehouse, service / equipment maintenance management, route operations or related operations
• Proven leadership experience including P&L responsibility within the hospitality, retail, facilities, direct store delivery or food and beverage industries
• Demonstrated leadership skills with a broad knowledge of management practices, business judgement and client/consumer interaction
• Demonstrated communication and collaboration skills to work with all levels on the organization from the front-line associate through leadership
• Proficiency in Microsoft Office and Salesforce
• Models and leads Service STARS culture and safety leadership and all key initiatives relating to these core values, to provide a positive Market Center environment
• Ability to lead in a diverse environment with a focus on client and guest service
• A valid driver?s license