Job Description

The National Account Mobilization Director is a critical role in the successful facilitation of new national account openings. This role works in tandem with the National Account Services Team, Sales, Regional & Local Operational teams and other key functional support to ensure the effective implementation of our business model to deliver quality hospitality service to our clients. This position requires strong project management discipline, excellent communication abilities, strategic mindset, analytical skills, self-motivation, and creative problem solving, in the Refreshments Line of Business.

Job Responsibilities

• Lead and influence cross-functional teams through collaboration with stakeholders to promote focus, optimize resources, and enable accountability, performance, transparency, and productivity of national account mobilizations
• Ensure new account mobilizations overdeliver on client expectations by engaging account, cross-functional & field operational teams through timely communications, resourcefulness and rapid resolution of support needs
• Facilitate the tailoring of the mobilization plan by collaborating with key stakeholders and ensure we are performing the standardized approach, process, and activities
• Responsible for enabling systematic solutions across the portfolio, and tailoring them to a specific client?s needs in collaboration with leadership based on mutually beneficial strategic considerations
• Identify ways to improve our processes and systems to add value and efficiency. This role requires an individual who is interested in more than executing someone else?s good idea, including receiving feedback and identifying new ways of improvement and acting upon it to remain relevant and impactful by challenging the status quo
• Manage through risks that may have a material impact on operations and assist with mitigation strategy development and communication plan. Raise any issues or concerns that require additional resourcing
• Facilitate transition from new account mobilization to account management & national account services inclusive of ordering, billing, customer service & KPI reporting

• Bachelors degree and a minimum of 10 years of business experience, including working in the areas of project management, continuous improvement, account management and new business startups.
• Excellent ability to lead multiple projects and initiatives of varying size and complexity while simultaneously meeting conflicting deadlines in a diverse challenging environment with project management/change management approach and meticulous attention to detail.
• Ability to coalesce and analyze information in a fast-paced environment to translate and communicate information, implications, and recommendations using clear written and verbal communications appropriately with a wide range of people and behavior styles.
• Perseverance and the skills to problem solve analytically and conceptually with a sense of urgency to drive many faceted and multi-tiered projects to a successful conclusion in a challenging environment.
• Results-oriented, who can make an impact; takes initiative, makes things happen, accepts accountability, and has a ?can do? attitude; with an extreme sense of urgency.
• Effective at utilizing deliberate influence strategies to impact, shape, or re-direct the behaviors of others without formal authority and to navigate through different levels of leadership and varied perspectives to achieve an aligned outcome.
• Excellent organization, project management and well-honed ability to multi-task and prioritize.
• Travel up to 25% travel to various locations within the company in North America.