Job Description

The Facility Supervisor (Zone) sustains daily facing relationships with GM LFMRs and occupants to fully support their focus on GM-WTC?s core business. The Facility Supervisor optimizes responsiveness, reliability and quality service across all zones (South, Southeast, Northeast, Southwest, Northwest and Campus Operations, plus 2nd Shift and Weekend Operations). The FS(Z) directs schedulers and maintenance skilled trades to ensure the timely and correct completion of work requests and predictive, preventive and corrective maintenance.

The FS(Z) engages with the Work Control Center (WCC), Safety Coordinator, Critical Environments Team, Contracts Manager, Finance Manager, Events Coordinator, Schedulers and Projects Planner. This seamless collaboration enhances work prioritization, technical standards, processes, scheduling and resource deployment. The FS(Z) oversees cross-training of the workforce across all zones, adjusting assignments and issuing work orders to meet operating requirements, raise performance standards and respond to customer contingencies.

• Know and uphold ARAMARK?s policies, procedures and Service Agreement with GM-WTC to allow customers and tenants to focus on their core business. Take ownership of campus wide facilities, infrastructure and grounds, and drive continuous improvement initiatives to enhance facility performance, operating effectiveness and cost efficiency.
• Respond to LFMR and occupants? needs, priorities and concerns in directing the priorities and flow of all work within the zone and across the site, optimizing resources for responsiveness and service quality:
  • Assign daily work activities, conduct shift-start safety briefings, authorize absences and approve hourly time and attendance records.
  • Support the BPD Board reporting process ensuring the accurate and timely population of daily data.
  • Constantly communicate with Work Control to monitor data integrity, work request/work order requests and accuracy. Review performance and customer feedback with and LFMR?s for potential process and operational improvements.
  • Audit and review work order process from initial customer request to WCC work orders to completed work histories to create opportunities to improve data integrity, user proficiency, work instructions, work histories, work planning and reporting. Review work performance with FMRs and occupants for potential improvements.
  • Perform audits and analysis of equipment maintenance, instructions, lubrication and baseline predictive/preventive maintenance, scheduled inspections, adjustments and overhauls of critical components. Employ vibration, thermography, airborne ultrasonics and other predictive diagnostics. Research and implement industry best practice standards.
  • Monitor status and completion rates and work-order ageing. Support operations in resolving open items, reassignment or escalation and ensure customers are informed of outcomes and roadblocks. Ensure that the scheduling of urgent work does not impair operational reliability through unintended consequences.
• The FS(Z) supports the Sr. Operations Manager in preparing building and area budgets, reports on spending, reliability and performance (OEE), labor utilization and customer satisfaction.
• Audit operations and compile reports on Key Performance Indicators (KPI?s) for customer satisfaction, productivity (call frequencies, call-backs), process improvements, energy savings, cost reductions and similar ?best practice? initiatives.
• Associate?s Degree in Engineering, Facility Management or related curriculum or equivalent experience. Certification by
  recognized professional bodies preferred (IFMA, SMRP, AFE etc.) Coursework indicating advanced professional
  development.
• Minimum of 5-7 years of relevant technical experience as Facility Manager, Maintenance Supervisor, Planner/Scheduler.
  Knowledge of integrated facility operations and systems maintenance in engineering/research or manufacturing
  environment, with significant responsibility for customer relations.
• Experience and proficiency with IWMS/CMMS in large scale, technical operations and all aspects of process design,
  system administration and user training and development.
• Administrative experience related to operations management, including budgeting, staff supervision, safety, work planning,
  scheduling and logistics.

• Technical expertise to administer process-driven, systems-based (IWMS/CMMS) maintenance. Includes knowledge of building systems and technologies, work scopes and standards, resource requirements and productivity norms for utilities, building maintenance, housekeeping and grounds operations.
• Knowledge and skill sets related to:
  • GM and WTC processes, systems, priorities and values. Intimate knowledge of General Motors? safety culture and protocols.
  • Lean, sustainable quality processes: QNPM, BPD, Kaizen (Go-Fast), 5S. The ability to design, articulate, plan, communicate, implement, monitor and refine (PDCA) continuous improvement.
  • Computer skills in IWMS/CMMS experience, MS Office suite including project management software, and utilization of mobile / handheld technology.
• Adaptability to work in a diverse environment, focus on customer satisfaction under high-stress conditions, and organize an effective response to day-to-day requirements, and one-of-a-kind extremes.
• Communications skills that invite credibility, loyalty, trust and commitment among key stakeholders in operations, critical facilities, events, and line supervisors. Particular concerns are:
  • LFMR relationships, aligning customer requirements with resources and schedules.
  • Workforce / contractor direction, productivity, quality and commitment.
  • Administrative coordination, regarding job assignments, productivity, labor relations, logistics etc.
  • Planning, monitoring and reporting to drive continuous improvement, optimize reliability and value.