Job Description
Responsible for ensuring guests' receive excellent customer service and Front Desk staff are delivering excellent customer service. Required to maintain excellent communication with guests and all other departments, including Tour directors and other staff to ensure excellent customer service standards. Must maintain high attention to detail and accuracy as well as a high-energy dedication to customer service, training, and staff development.
About Yosemite National Park:
There's so much to love in Yosemite National Park ? the ultimate outdoor playground ? year-round. Be part of the Yosemite experience! Live, work, and play at historic properties like The Ahwahnee, Yosemite Valley Lodge, Wawona Hotel, Curry Village, White Wolf Lodge, Tuolumne Meadows and more! Expand your career, cultivate environmental stewardship, and explore your personal interests.
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Located in Central California in the Sierra Mountains, 4 hours east of San Francisco. The idea of National Parks began here when Abraham Lincoln signed the Yosemite Land Grant on June 30, 1864, during the Civil War. This was the first time the government signed the protection of public lands into public policy based on natural beauty and preservation for future generations.
COMPENSATION: The salary range for this position ranges from $66,560 to $68,000, depending on circumstances including an applicant?s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark?s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.
If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.?
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For LA County Applicants: Qualified Applicants with arrest or Conviction records will be considered for Employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Job Responsibilities
? Manage the day-to-day operations of the hotel while maintaining a forward looking perspective Integration of front desk, retail, rental and food and beverage departments into a successful efficient operation
? Supervise hourly staff and supervisors
? Ensure that staff is delivering excellent customer service
? Provide on-going customer service coaching and training to staff
? Successfully respond to, resolve and record guest issues
? Support all staff, as requested
? Assist Operations Manager in ensuring that staff adheres to policies and procedures
? Assist Operations Manager with any projects or programs relating directly to customer service
? Assist Operations Manager with walks and moves, as required
? Ability to work a varied schedule
? Perform all functions of a Front Desk agent as required
? Perform all functions of a Front Desk supervisor as required
? Know and comply with all company policies and procedures regarding safety, security, emergencies and energy
? Report to work on time and in complete uniform
? Other duties as assigned
Qualifications
- Requires a bachelor's degree or equivalent experience
- High energy level that is communicated to the team and exhibits a proven track record for growing business.
- Outstanding interpersonal and communications skills (both verbal and written)
- Ability to lead in a diverse environment with a focus on client and guest service
- Candidates must be available to work nights, weekends, and holidays as needed.
Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.