Lobby Services Associate (Rotating Shifts) - Highland Park at Endeavor Health

If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.

BENEFITS: Aramark offers a wide array of comprehensive benefit programs and services including medical, dental, vision, and work/life resources to our benefits-eligible hourly Aramark employees. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Hourly eligible benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.

Job Responsibilities

? Maintains friendly, efficient, positive customer service attitude toward patients, visitors/guests, clients and co-workers. Is responsive to customer needs.
? Screens visitors/guests, clients and co-workers as required by client, using outpatient badges and Easy Lobby.
? Provides direction and other helpful information to persons entering the facility and others.
? Ensure that individuals entering the facility have purpose for being onsite.
? Accesses information through the appropriate systems as required.
? Maintains and secures patient confidentiality as required by HIPAA.
? Opens and closes entrances as directed and assists in maintaining cleanliness of lobby area.
? Dresses in designated uniform and adhering to proper hygiene when reporting to work and performing job duties.
? Coordinates availability and ensures that returned wheelchairs are sanitized using infection control procedures. Immediately reports any equipment malfunctions and removes equipment from service until repaired. Monitors wheelchair availability.
? Arranges patient transport via Central Transport and/or hospital volunteers. Only transports patients as needed.
? Responds to patient emergencies as needed, requesting assistance as appropriate.
? Develops and maintains collaborative working relationships with multiple departments/staff and volunteers.
? Assists in training new employees. May assist with training volunteers on supporting Guest Services.
? Reports hazardous situations in lobby, building entrance and hospital driveway to appropriate departments.
Appropriately reports hazards reported to them in other areas of the facility.
? Maintains open line of communication with hospital security department, immediately reporting security issues accordingly.
? Adheres to all established systems and training programs to provide a safe working environment. Complies with OSHA regulations and other local, state and federal regulations
? Maintains compliance with ARAMARK?s standards of operation, client and within ARAMARK?s Business Conduct Policy. Maintains all records and reports necessary to regulations and codes.
? Maintains compliance with all requirements of Federal, State and local regulations and guidelines including the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 1967, as amended, and the Americans with Disabilities Act, as amended and the Health Insurance Portability and Accountability Act.
? All other duties as assigned.t.

At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.

Qualifications

? Supervisory experience in a related role preferred
? Previous guest services experience required.
? High school diploma or equivalent required.
? Demonstrates excellent customer service skills
? Demonstrates interpersonal and communication skills, both verbal and written
? Demonstrate organization skills, accuracy, and attention to detail

This role may have physical demands including, but not limited to, lifting, bending, pushing, pulling and/or extended walking and standing. This role may also require uniforms and/or usage of Personal Protective Equipment (PPE).

Education

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.