? Continuous improvement, achieving a progressive reduction in negative business impact due to operational incidents, reduction in cost of poor quality and achieving of productivity gains (such as, elimination or automation of work)
? Demonstrated and measured ability to meet the customer need date on Implementations and support SLA?s.
? Execute preventative maintenance, including predictive analysis and testing to ensure application uptime.

2. Requests
? Ability to work with the client site team for all LOB?s that utilize the platform on balancing prioritization, competing initiatives, timing and resourcing to arrive at support resolution.
? The leader will be a key player in helping ensure that new accounts are properly supported. This would include contributing, to Dish System training based on support ticket analysis, trends etc.
? The IT Support Supervisor will work directly with regional or location managers, providing guidance and ensuring that there is proper support procedures and communication. .

Job Description

3. Projects
? Learn the new upgraded Dish platform called MyDiningHub, which utilizes the Adobe Commerce system.
? Work with the Dish Support Team to introduce and learn the new upgraded Dish platform called MyDiningHub, which utilizes the Adobe Commerce system.
? Assist where needed with the migration to the new MyDiningHub platform
? The IT Supervisor to play a key role in assessing current Dish support standards, best practices, internal training, and help identifying areas of improvement.
? The Dish IT Supervisor to contribute to a plan to explore currently untapped Dish features to continually improve the system.
? Manage communication of support issues to impacted parties.

4. Service Transition
? Engage on Implementation and support processes for the Dish platform for Field users and our Aramark Business readiness team.
? Monitoring Dish system support tickets and issues in the production environment, identifying and resolving issues, and reporting on activity.
? Support the project mobilizations of Dish platform and infrastructure in various activities; assist with Site Builds and training on new product or platform features and enhancements.

5. Strategy
? Contribute to application roadmaps that meet the strategic needs of the respective LOBs, operations and corporate departments.
? Recognized as a leader in the Dish Consumer Technology platform, demonstrating a broad understanding of the application and functionality.
? Assist to evaluate the applicability of leading-edge technologies and brings technical and/or business systems knowledge from external sources and incorporates those ideas into IT.

6. Team Productivity
? The IT Supervisor would manage the Dish Support Team
? Follow standard support processes and industry best practices along with the uniform use of tools to promote consistency among the Dish support team.
? The Dish IT Supervisor would be a crucial point of contact regarding any support concerns and trends with Aramark locations regarding Dish support, integration, and management of content scheduling.
? The Dish IT Supervisor would also have in depth knowledge of the Dish platform and common support issues and procedures.
? Frequent communication with regional managers would be key to identifying trends and assist with developing a plan of action.

Job Responsibilities

? Principal responsibility for management of all Dish Support related activities.
? Work intimately with the Dish and Marketing teams to develop a cohesive support engagement strategy and roadmap.
? Troubleshoots and resolves complex Software/ Hardware /Networking issues.
? Advises VP of IT Consumer Tech, on support analysis, and recommend course of action for chronic support issues, i.e. training, SharePoint posted info, etc.
? Based on field response, recommend system changes and enhancements etc., to the Dish Platform.
? Perform / supplement site builds and training when requested for all Business Unit Support Staff in the use and understanding of related systems and peripherals.
? Outline a plan to improve the timeliness of support SLA?s
? Manage the vendor and support relationship with our various Dish partners
? Administer and manage the Dish support queue.
? Cooperatively define a set of metrics and routinely measure the effectiveness of the program.
? Assist the growth teams with innovative ideas to help win key accounts and contract renewals
? Performs other job-related duties as requested.

Qualifications

? Requires 5+ years of management experience in a Leadership capacity, preferably in a corporate IT setting
? Requires 5+ years? experience in the management of Consumer engagement experience in a complex business environment.
? Proven experience leading large and complex projects.
? Required to possess a balanced perspective on strategic, tactical and operational issues.
? Proven ability to comfortably interface with all levels of the organization -- technical, functional, and business teams, senior leadership, third-parties, operations, and regional management.
? Ability to select top talent and create a productive environment that promotes initiative, innovation, and continuous learning.
? Problem solving, relationship management skills are all key to this role.
? Familiarity with Digital platform systems is a plus.

Education

Bachelors preferred

About Aramark

Our Mission

Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.

At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.

About Aramark

The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.