Job Description
The Front Desk is responsible for ensuring guest satisfaction by booking reservations, assisting with guest needs, and resolving or escalating any guest concerns or issues. Essential functions and responsibilities of the position may vary by Aramark location based on client requirements and business needs.
COMPENSATION: The hourly rate for this position ranges from $16.00 to $17.20, depending on circumstances including an applicant?s skills and qualifications, certain degrees and certifications, prior job experience, market data, and other relevant factors. Additional compensation may include a bonus or commission (if relevant). This is Aramark?s good faith and reasonable estimate of the range of compensation for this position as of the time of posting.
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If hired, employee will be in an ?at-will position? and Aramark reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time AND FOR ANY REASON, including, BUT NOT LIMITED TO for reasons related to individual performance, Aramark or individual department/team performance, and market factors.
Please note, this position is for both our Zephyr Cove Resort location in Zephyr Cove, NV and our Lake Tahoe Adventures location in South Lake Tahoe, CA
Lake Tahoe Adventures Compensation: $16.00 to $16.00
Zephyr Cove Resort Compensation: $17.20 to $17.20
This position is at Lake Tahoe Adventures for the Winter 2024-2025 season. The season dates are typically from December through the end of March/April depending on snowfall.
Job Responsibilities
? Greet and provide customer service to guests while anticipating their needs
? Supply guests or travelers with directions, travel information, and other information such as available services and points of interest.
? Book reservations, rentals, and coordinate registration
? Operate a register and/or software system to complete cash and credit card transactions.
? Answers phone calls and emails and delivers messages as needed.
? Maintains excellent customer service and positive attitude towards guest, customers, clients, co-workers, etc.
? Coordinate resolution of guest concerns
? Communicates closely with all departments to ensure a seamless guest experience.
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
? Previous guest services experience required
? Previous cash handling experience preferred
? Demonstrates excellent customer service skills
? Demonstrates interpersonal and communication skills, both verbal and written
? Demonstrate organizational skills, accuracy, and attention to detail
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.