Job Description

As a Director of Conferencing & Event Services, you will plan, manage, and guide multiple contracted services for a client normally generating $2-15M+ in revenue to meet operating and financial goals, client objectives, and customer needs.

Depending on the client, services can include food service, facility support, custodial services, retail, transportation, and more. Our Director of Conferencing & Event Services are capable operations managers who lead a team to provide excellent service to our clients. With knowledge of the client?s business, positive relationship building skills, financial savvy, and a focus on safety, our team makes a difference every day.

Job Responsibilities

• Core area of responsibility is the Conference Planning Managers, Conference Set-Up, Audio Visual, IT, Business Center, and Administrative Assistant(s).
• Position oversees the administrative processes associated with the pre-event and post-event phases of an event and the associated transitions between all event phases.
• Responsible for the strategic planning of the department as well at the budgeting and capital spending allocations.
• The position is responsible for achieving guest and employee satisfaction and for managing the financial performance of the department.
• Leads a team that provides operational expertise in contracted services while providing hands-on execution management of operations.
• Manages the client and community relationships at the location, continually assessing operations, and developing plans to provide optimal service and drive employee and customer satisfaction.
• Builds, develops, and leads a management team and staff capable of carrying out organizational objectives.
• Recommends methods, resources, and implementation for service improvement and growth based on understanding of operational needs, capabilities, & contractual obligations.
• In partnership with Finance, manages a budget and assists in the design of improvements to optimize financial performance and operational productivity.
• Manages compliance with all local, state and federal regulations and codes and maintains all associated records and reports.
• Ensures compliance with Aramark's standards of operation including safety standards and Aramark's Business Conduct Policy at all times.

• Bachelor's degree level education highly preferred in an area of Food Service, Hospitality, Facilities, or Business Management
• Minimum of 3-5 years of Conference Planning, Catering, A Visual and Facility Experience
• The ability to focus on client and customer services, entrepreneurship and building and growing a strong business is essential to success in this role.
• The ability to manage in a diverse environment with focus on client and customer services is essential
• Savvy interpersonal skills to communicate effectively with clients, senior management, and Aramark support staff.
• Comfortable reading, understanding, and implementing contractual requirements, including identifying opportunities within contract terms and conditions to address operational issues.
• Meaningful experience in service industry, contract services, or hospitality environment.
• Proven ability leading through other managers.
• Experience in creating and managing a department budget, financial controls and analysis.
• Experience crafting product sales strategies and implementing operational programs and initiatives.