Job Description
The Alcohol Compliance Supervisor is responsible for monitoring, documenting, and reporting alcohol related incidents. This can include issues with guests or employees and volunteers who are not following Aramark alcohol policies.
Job Responsibilities
? Provides on-going coaching and performance feedback to staff members
? Assists managers with employee discipline
? Informs management of escalating employee conduct issues
? Check TEAM certification listing daily for NPO & employee compliance
? Monitors assigned area and documents all incidents appropriately
? Monitors guest behavior; Ex. passing off of drinks to a minor
? Ability to approach guest to enforce the alcohol policy in a calm and courteous manner while still providing excellent customer service
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? Monitors employees and volunteers to ensure they are following all alcohol policies; Ex. correct number of drinks served, IDing, etc.
? Contact HR and concessions manager immediately if an incident occurs with an employee or NPO volunteer
? Complete all paperwork thoroughly and submit at the end of the event
? Report any problems to the Concession Manager
? Opening and closing duties as assigned by supervisor or manager
? Must maintain a pleasant attitude towards customers, co-workers, and management; must possess excellent customer service skills
? Follow Wage & Hour regulations
At Aramark, developing new skills and doing what it takes to get the job done make a positive impact for our employees and for our customers. In order to meet our commitments, job duties may change or new ones may be assigned without formal notice.
Qualifications
? Exhibit and practice the highest level of guest satisfaction skills
? Basic accounting knowledge and experience managing inventory required
? Willing to accept change, new procedures, and constructive comments
? Ability to build relationships with guests and co-workers
? Demonstrated organizational skills to improve efficiency
? Ability to coordinate multiple tasks, meet production/service time schedules, and adapt to necessary and unforeseen changes
? Demonstrate consistent professionalism in the execution of daily assignments
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Education
About Aramark
Our Mission
Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet.
At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark
The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.