Customer Satisfaction Engineer - Quality
Roles and Responsibilities :
- Customer Satisfaction/Protection
- Coordinator APQP / New Program & ECN
- Ensure that quality system meets requirements of EOS / IATF 16949
- Customer Audits and observation closure coordinator
- Harness Safety Characteristic
- Shop floor supervision assembly & cutting
- Maintain shop floor business records
- Daily review of FTQ analysis
- Customer Concern analysis
- Ensure on time response to customer concerns / WIR
- Develop team capability by layered audits and process audits and build positive culture
- Basic knowledge about Quality Core Tools (APQP/PPAP/SPC/MSA/FMEA), 7QC tools, Control Plan, COPQ, Kaizen, Poka-Yoke, Product/Process Audit, Layered Audit, Calibration.
- Knowledge of structured problem solving and tools like Why-Why analysis, 8D analysis, FTA
- Customer interaction and handling (Customer Mapping), warranty handling & analysis
- Implementation and sustenance of control plan on each and every process
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Education and Qualification :
- BE / B.Tech - Mechanical/Electrical Engineering
- Min 4 - 6 years' experience in W/H manufacturing Industry & Quality
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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.