Problem Resolution Manager

Aptiv focuses on addressing the future needs of the auto industry through improved safety, electrification, and new mobility solutions. We are now uniquely positioned as the leading global technology company serving both the traditional automotive and new mobility markets.

We are excited to announce that Aptiv is expanding its footprint in Monterrey within Advanced Safety and User Experience Engineering. As part of this expansion, we will be establishing a new facility in Mexico equipped with state-of-the-art technology and infrastructure. This expansion is part of our ongoing commitment to providing world-class products and services to our customers, and we are excited about the opportunities it presents. With our strong presence in the region and our talented team, we are well-positioned to deliver innovative solutions that improve the safety and reliability of vehicles.

• Full accountability for Problem Resolution Management Plan (PRMP)

• Supporting Process Group (SUP.9) Problem Resolution Management as part of ASPICE Sys V-model Lead

• Triage initially a problem and allocate the proper domain teams to assist through closure

• Responsible for 5D/8D, Fishbones, Is-Is Not, 3L5W, X-Domain Systemic Problems, Monitoring, and Closing tickets

• Work closely with Engineering Program/Project Leads, System Leads, SW Program/Project/Product Owners, Manufacturing, HW teams, Customer Chief, and Customer(s) to drive all problem-related ticker to be closed in a timely manner

• Work with team to ensure proper Design Documentation, Unit Test Case, Validation Test Case, D/PFMEA, Control Plan, other is updated once ticket is closed.

• Bachelor's degree in a Technical / Engineering Discipline (electrical, systems, software, or related field of study)

• 2 to 4 years Problem Management, consultation, project management, escalation management and/or technical support experience

• Ability to communicate complex ideas effectively verbally and in writing with both customers and internally

• Strong customer service with the ability to make good judgments and quick decisions

• Ability to effectively prioritize and execute tasks in a high-pressure environment

• Proven knowledge of ITIL frameworks (Incident, Problem and Change primarily)

• Negotiation, mediation, and conflict management skills

• Critical thinking, decision-making ability

• Strong data analytics and report management skills

• Experience with Jira, Confluence, and collaboration tools

• You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

• You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.

• You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.