This role focuses on ensuring timely and accurate delivery of service parts to the customer and maintaining excellent communication with the plant and the customer. The individual will also monitor customer portals, address shortages, and ensure all shipments and agreements are properly documented and executed. A strong emphasis is placed on problem-solving, decision-making, and working collaboratively with internal teams to meet customer expectations.
Competencies/Required Skills:
1. Strong communication skills to effectively escalate issues to top management.
2. Proactive approach in identifying and resolving problems.
3. Proficiency in Microsoft Office (PowerPoint, Excel, Word).
4. Passion for excellence and continuous improvement.
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5. Comfort with public speaking and presentations.
6. Teamwork and collaboration skills.
7. Strong decision-making ability.
General Functions:
1. Ensure timely delivery of service parts as promised to the customer.
2. Conduct daily meetings with the plant to follow up on requirements.
3. Participate in customer meetings to discuss and resolve issues.
4. Monitor the Mopar portal to address shortages and alerts.
5. Prepare and coordinate shipments to the customer.
6. Follow up on creating scheduling agreements (via the Salesforce portal).
7. Perform capacity analysis to ensure production meets customer needs.
8. Monitor and report on customer scorecards.
9. Regularly review customer portals for updates and requirements.
10. Ensure Advanced Shipping Notices (ASN) are uploaded to the portal.
Required Training:
1. Mopar Portal usage.
2. Delivery/Shipment processes.
3. Customer requirements and expectations for plant coordination.
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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.