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Customer Service Representative

AT Aptiv
Aptiv

Customer Service Representative

Ramos Arizpe, Mexico

We need a responsible, proactive and goals oriented person, to be able to provide an excellent service to each and every one of our customers, giving them the correct part, at the correct time and quantity.

Your Role:

  • Handling customer requirements information.
  • Harmonize customer needs against Aptiv interests.
  • Customer Shipments Schedule & follow based on stablished routing instructions.
  • Aptiv expedite freight coordination; on best time & cost.
  • Critical part numbers follow.
  • Effective care and communication with customer.
  • Shipping discrepancies on material follow up.
  • Validate and adjustment on customer requirements variation (increases & decreases)
  • On time communication to manufacturing plants.

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Your Background:

  • Education: Bachelor's Degree in Industrial, Business Administration, Logistics, International Commerce.
  • 2+ years' experience in the automotive industry and logistics.
  • 90% English (written and verbal)
  • Basic knowledge in SAP, Microsoft Office (Preferably, intermediate to expert knowledge in Microsoft Excel).

Preferred Qualifications:

  • Problem-solving skills.
  • Ability to work effectively with people at all levels in an organization.
  • Ability to lead customer meetings, at all levels, independently.
  • Ability to communicate complex ideas effectively in English and Spanish, both verbally and in writing.
  • Strong results-orientation and execution characteristics.
  • Ability to effectively organize, prioritize, and accomplish multiple conflicting tasks, make intelligent, timely decisions, and solve problems independently.
  • Ability to work under pressure.
  • Negotiation skills to be able to deal with end customers on a daily basis.

Why join us?

  • You can grow at Aptiv. Aptiv provides an inclusive work environment where everyone can grow and develop, regardless of gender, ethnicity, or beliefs.
  • You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with Zero fatalities, Zero injuries, and Zero accidents.
  • You have support. We ensure you have the resources and support to take care of your family and physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

  • Compensation package, including Major Medical Insurance and life Insurance
  • Flexible Retirement Plan
  • Learning, professional growth and development in a world-recognized international environment
  • Access to internal & external training, coaching & certifications
  • Scholarships
  • Recognition for innovation and excellence
  • Opportunities to give back to the community
  • Meaningful work that makes a difference in the world
  • Recognition for innovation and excellence
  • Tuition Reimbursement

Apply today, and together, let's change tomorrow!

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

Client-provided location(s): Ramos Arizpe, Coahuila, Mexico
Job ID: Aptiv-J000676699
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Pet Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
    • 401(K)
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program

Company Videos

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