Major Job Responsibilities:
- Resident Quality / Customer Satisfaction Engineer located at customer facility.
- Acts as liaison and first point of contact to assist with mitigating risk and addressing quality concerns with Aptiv products. Provides information relevant to New Products & New processes
- Work with team to implement cost reduction initiatives where applicable
- Provide suggestions / solution plan to internal functions for customer problem solving
- Establish and maintain oral and written communications with the appropriate Customer and Aptiv contacts / organizations
- Track Customer complaints (WFCC -formal as well as Informal)
- Closely follow up on open issue corrective actions (WFCC and Informal) to ensure they are implemented and effective. Provide necessary information to internal functions for continuous improvement
- Establish and maintain a tracker to monitor quality improvement performance (WFCC and Inf)
- Provide technical expertise to customer whenever necessary and ensure the customer is effectively handling Aptiv products in their processes
- Understand and follow all relevant Enterprise Operating System (EOS) policies/processes/procedures and provide monthly report feedback to customer
- Participate as part of the vehicle assembly plant "Quality Team" including fostering communication and building strong relationships with customer to improve customer satisfaction level
- Coordinate Aptiv in-Plant coverage for prototypes, pilots runs, special runs and new model year start-up
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Major Job Qualifications:
- Proficient Microsoft Office Skills
- Excellent Organization Skills
- Excellent Communication Skills
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Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.