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Customer Satisfaction Engineer

AT Aptiv
Aptiv

Customer Satisfaction Engineer

Braga, Portugal

Imagine a world with zero vehicle accidents, zero vehicle emissions, and wireless vehicle connectivity all around us. Every day, we move closer to make that world a reality. Aptiv passionate teams of engineers and developers create advanced safety systems, high-performance electrification solutions and data connectivity solutions so that automakers can bring advanced capabilities to more people around the globe. This is how we enable sustainable mobility and help to prevent accidents caused by human error.

Want to join us?

Position Summary

As a Customer Product Quality Leader, you will be the key link between customers, manufacturing and product development, ensuring customer satisfaction, driving problem solving & continuous improvement, enhancing APTIV automotive footprint.

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Reporting to the Program Quality Manager, you will:

Your Role

•  Act as the main point of contact for external customers, managing their satisfaction and main metrics.

•  Support new product introductions and transitions to production.

•  Oversee and manage customer returns (0KM), leading multidisciplinary teams in problem-solving and continuous improvement (8D, Quality Tools, Six Sigma).

•  Ensure compliance with IATF 16949 through audits and quality processes.

•  Support the development and implementation of quality assurance processes and procedures.

Your Background

•  Bachelor's degree in Engineering, Statistics, Management, or related fields.

• Proficient English-speaking skills (written and spoken).

•  1-3 years of experience in an industrial environment (preferably automotive).

•  Knowledge of quality standards (ISO 9001, IATF 16949, VDA, AIAG).

•  Familiarity with automotive core tools ( SPC, MSA, APQP, PPAP, PFMEA).

•  Strong analytical, problem-solving, and communication skills.

•  Proficiency in Microsoft Office tools, Minitab and Power BI as a plus.

• Ability to work and live a global network environment with the ability to travel occasionally.

Why join us?

•  You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.

•  You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.

•  You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

Your Benefits at Aptiv:

•  Competitive compensation package.

•  Flexible Schedule.

•  Learning, professional growth and development in a world recognized international environment.

•  Access to internal & external training, coaching & certifications.

•  Recognition for innovation and excellence.

•  Opportunities to give back to the community.

Apply today, and together let's change tomorrow!

#LI-AC1

Privacy Notice - Active Candidates: https://www.aptiv.com/privacy-notice-active-candidates

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.

Client-provided location(s): Braga, Portugal
Job ID: Aptiv-J000679876
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Pet Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Mental Health Benefits
  • Parental Benefits

    • Non-Birth Parent or Paternity Leave
    • Birth Parent or Maternity Leave
    • Fertility Benefits
    • Adoption Assistance Program
    • Family Support Resources
    • Adoption Leave
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Commuter Benefits Program
    • Casual Dress
    • On-Site Cafeteria
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
  • Financial and Retirement

    • 401(K) With Company Matching
    • 401(K)
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Internship Program
    • Work Visa Sponsorship
    • Leadership Training Program
    • Associate or Rotational Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program

Company Videos

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