Technical Support Engineer (TSE)
TSEs provide technical support remotely, and on site, to FSO personnel for highly complex problems involving equipment malfunction, on wafer issues, and performance enhancement programs where first-line product support was unable to isolate or fix a problem. Using advanced troubleshooting methodologies, they establish success criteria, develop comprehensive action plans, analyze and compile findings, perform root cause analysis and support FSO repair activities through escalation closure.
This job role is specifically for the TSE FEP team, which provides technical support for Applied Materials 300mm FEP products/systems.
Key Responsibilities
- Support multiple technical escalations, resolve with focus on time to resolution and quality of work
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- Attend customer field issues meetings with FSO, collaborate with FEP BU engineers
- Recommend best practices to improve products, processes, or services.
- Publishing Technical Lessons Learned, troubleshooting guides, technical (ET) papers, etc.
- Provide on-site coaching to FSO
- Provide Alpha and Beta Site support
- Support NPI development early in the product life cycle, and at key customer sites
- Support FEP BU (Design for Service / Install) projects
- Create, or collaborate in creation of, innovative advanced trouble shooting tools
Functional Knowledge
- Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Business Expertise
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Leadership
- Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Problem Solving
- Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impact
- Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Interpersonal Skills
- Explains difficult or sensitive information; works to build consensus
Qualifications:
- Education: Bachelor's degree or equivalent in technical field
- Language: English (written and verbal)
- Years of experience: 5 years of experience supporting Applied Materials FEP products
- Work experience: minimum 10 years of semiconductor fab experience
Skills:
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Excellent interpersonal and communication skills
- Ability to handle stressful situations and effectively manage difficult problems
- Familiar with suite of Microsoft Apps, and internal ones such as SAP, VSPI, and ARK
Travel: Yes, generally 25% of the time, but could be as high as 50%
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
7 - 10 Years
Work Experience:
Additional Information
Shift:
Day (Taiwan)
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
Referral Payment Plan:
Employee Referral (Standard)
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.