Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.
What We Offer
Location:
Tokyo,JPN
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At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.
You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.
Key Responsibilities
1. Analyze and collaborate to resolve Applied Materials' equipment software application and systems issues of moderate complexity. Learn and investigate customer's high value problem (HVP), systemic bug or software failures.
2. Provides customer software support via Software Ticketing system.
3. Provides timely updates/reports to all stakeholders on key customer software issues. Aligns and delivers in line with group objectives.
4. Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
5. Participates in developing customer focused feature documentation for external software features.
6. Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.
7. Assists in training junior level engineers and detailed product operation.
Functional Knowledge
- Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities.
Business Expertise
- Understands key business drivers; uses this understanding to accomplish own work.
Leadership
- No supervisory responsibilities but provides informal guidance to new team members.
Problem Solving
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
Impact
- Impacts quality of own work and the work of others on the team; works within guidelines and policies.
Interpersonal Skills
- Explains complex information to others in straightforward situations.
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.