Key Responsibilities
- Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
- Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
- Ensures customer satisfaction with Company service and system performance.
- Interviews, hires, and trains customer engineers as necessary to support regional business
- Ensures employee satisfaction through:
- communication of business progress and all related action.
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- setting goals and controlling achievements.
- establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.
- reduce cycle time
- drive continuous improvement of technical performance
- empower the work force. Responsible for following departmental procedures to safeguard the health, safety and welfare of themselves and those around them who may be affected by their acts or omissions
Functional Knowledge
- Demonstrates comprehensive understanding of concepts and principles within own job family and knowledge of other related job families
Business Expertise
- Applies in-depth understanding of how own discipline integrates within the segment/function
Leadership
- Manages multiple related teams, sets organizational priorities and allocates resources
Problem Solving
- Identifies and resolves complex technical, operational and organizational problems
Impact
- Impacts the business results of a team or area by supporting and funding of projects, products, services and/or technologies and developing policies and plans
- Guided by business unit, department or sub-functional business plans
Interpersonal Skills
- Influences others internally and externally, including senior management
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
Qualifications
Education:
Bachelor's Degree
Skills:
Certifications:
Languages:
Years of Experience:
10 - 15 Years
Work Experience:
Additional Information
Time Type:
Full time
Employee Type:
Assignee / Regular
Travel:
Relocation Eligible:
No
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.