Applied Materials' IT organization has a long reputation of being a great place to work. The IT team has been recognized as one of Computerworld's 100 Best Places to Work in IT nine times. In addition, numerous Applied IT leaders have been honored as a CIO Magazine's Ones to Watch or Computerworld Premier 100 IT leaders.
Are you a Senior IT Manager able to provide exceptional vision and leadership to a team of technology professionals who are responsible for delivering end user technology support services?
Join us here at Applied Materials at our Santa Clara, CA headquarters to oversee and manage our IT Service Desk, Deskside Services, Video Conferencing Solutions, PC Lifecycle Management, Mobile Lifecycle Management, and Mobility Carrier Management. The ideal candidate will have over 15 years of experience in IT management and a proven track record of leading and developing high-performing IT teams.
Want more jobs like this?
Get jobs in Santa Clara, CA delivered to your inbox every week.
Key Responsibilities:
- IT Service Desk Management: Oversee the daily operations of the IT Service Desk, ensuring timely and effective resolution of user issues and requests.
- Deskside Services: Manage deskside support services to ensure efficient and effective troubleshooting and resolution of hardware and software issues.
- Video Conferencing Solutions: Lead the implementation and maintenance of video conferencing solutions to support seamless communication and collaboration across the organization.
- PC Lifecycle Management: Oversee the entire lifecycle of PCs, from procurement and deployment to maintenance and disposal, ensuring optimal performance and cost-efficiency.
- Mobile Lifecycle Management: Manage the lifecycle of mobile devices, including procurement, deployment, support, and decommissioning.
- Mobility Carrier Management: Oversee relationships with mobility carriers, ensuring optimal service levels and cost management.
- Team Leadership: Lead, mentor, and develop a team of IT professionals, fostering a culture of continuous improvement and excellence.
- Strategic Planning: Develop and implement IT strategies and initiatives that align with the organization's goals and objectives.
- Budget Management: Manage the IT budget, ensuring cost-effective use of resources and adherence to financial targets.
- Vendor Management: Oversee relationships with IT vendors and service providers, ensuring high-quality service delivery and cost-effectiveness.
- Compliance and Security: Ensure compliance with relevant regulations and standards and oversee the implementation of IT security measures to protect the organization's data and systems.
MANDATORY REQUIREMENTS:
- Leader running help / service desk and onsite deskside support via managed service providers in an enterprise of 20,000+ users.
- Customer experience innovator that created the best in class IT support for their employee base
- Leader of: IT Service Desk, Deskside Services, Video Conferencing Solutions, PC Lifecycle Management, Mobile Lifecycle Management, and Mobility Carrier Management.
- Over 15 years of experience in IT management, with a focus on IT service desk, deskside services, video conferencing solutions, PC lifecycle management, mobile lifecycle management, and mobility carrier management.
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- Proven experience in leading and developing high-performing IT teams.
- Strong strategic planning and project management skills.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Experience with budget management and vendor management.
- Knowledge of relevant regulations and standards related to IT compliance and security.
Preferred Skills:
- Certifications such as ITIL, PMP, or similar.
- Experience with cloud-based solutions and services.
- Familiarity with the latest trends and technologies in IT management.
Qualifications
Education:
Bachelor's Degree (Required)
Skills
Technical Helpdesk
Certifications:
Languages:
Years of Experience:
7 - 10 Years
Work Experience:
Additional Information
Shift:
10-Day 8-Hr (United States of America)
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
Referral Payment Plan:
Employee Referral (Standard)
U.S. Salary Range:
$144,000.00 - $198,000.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.