Key Responsibilities
This is a Carrier Management Role responsible for ensuring our Logistics Service Providers (LSP) performs at the agreed level of execution. It requires a broad level of understanding in various transportation networks (Air, Ocean, Ground, and Parcel Shipping) and familiarity with freight flow (Order Management, Warehousing, Transport Compliance, Packaging, etc). This role ensures the effective execution of the Applied Materials Silicon Product Group Global Freight and Transportation network through communication externally with LSP and internally with Buyers and Supplier Managers. Specifically, the role will be responsible for the following activities:
- Service Level Performance Management: Escalation Management, On Time Performance, Missing, Wrong, & Damage PPM
- Cross Dock Management
- MBR Participation, Carrier Management
- New Volume Onboarding
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Defining Global Processes
All established processes must be applicable across the globe
- Communication cadence with shipper/suppliers/carriers/within Applied
- Miscommunication leading to carrier failure is considered a process break (our responsibility)
Manage carrier SOWs
- Know & uphold our expectations from our carriers
- Work with CBM team if an expectation is not met
Establishing clear & achievable SLAs/KPIs
- Review transit with carriers
- Review agreed transit time as per pricing schedule
- Work with CBMs on Performance Plans
Internal Promotions
- Creating visuals/documents on carrier expectations
- Covering end-to-end process from EDI to Freight Payment.
- Collaboration with Connectivity and Finance Teams
- Connect with Buyers/ Logistics Coordinators to align their expectations from our carriers
- Be an escalation point only! We manage our carriers, we are not internal customer service
Carrier Management
Manage Operational Risks
- Track company-wide closures
- Track market conditions (port strikes, holiday disruptions, etcs)
- Work with carriers on contingency plans for expected delays
Driving Continuous Performance Improvements
- Drive consistency on performance
- Improve both gross & net scores
- Identifying areas of improvement
- Manage MBR Action Trackers
Project Management for Specialized Cargo
- Quotation Creation in CargoBase
- Support with Track & Trace and close monitoring of service provider
POC and Escalation Point for CrossDock
- Regular meetings with Material Project Managers to work with shippers on proper selection of Mode of Transport
- Regular meetings with CrossDock service provider
- Support with issues between CrossDock service provider and transport service provider
New Program Launches (i.e CrossDock)
- Support with SOP/SOW creations
- Establish expectations (with service provider and CBM Team)
- Transition Manager for any carrier change projects
Minimum Requirements: Education & Experience
- Bachelor's Degree
- Years of logistics or relative experience contributes to Job Grade placement
Knowledge & Skills:
- Communication skills at all levels.
- Demonstrate sense of urgency.
- Accustomed to taking accountability for ensuring that projects are completed on time.
- Identifies and resolves technical, operational, and organizational problems.
- Analytical and use of data to drive solutions.
- Strong attention to details
- Ability to deal with ambiguity.
- High level of business acumen.
Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.http://team.amat.com/:b:/r/sites/WWOFreightandTransportation/Shared%20Documents/General/Employee%20Development%20and%20HR/SPG%20Regional%20Transportation%20Manager%20JD%20-%202025.02.14.pdf?csf=1&web=1&e=CeR3kJ
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
2 - 4 Years
Work Experience:
Additional Information
Shift:
Day (Singapore)
Travel:
Yes, 10% of the Time
Relocation Eligible:
Yes
Referral Payment Plan:
Employee Referral (Standard)
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.