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Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.
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Product Line Management Engineer- Field Support Organization Specialist New College Grad- (Bachelors)
Team:
As a member of our team, you will work with a product line team to manage all CMP products to the world-wide semiconductor manufacturing industry.
Job Summary: We are seeking a motivated and detail-oriented New College Graduate to join our team as a Field Support Specialist. In this role, you will be the primary contact for the Business Unit Product Support Team (BU TPS) and the Field Service Organization (FSO) team. You will be responsible for some Service Business Unit (SBU) meetings, organizing or training field Customer Engineers (CEs), and driving internal parts for cost reduction. You will also be a key escalation point for addressing complex and chronic field issues.
Responsibilities Include:
- Support common modules roadmap and implementation of released products
- Support implementation of component roadmaps including part obsolescence, replacements, alternative vendors and cost reduction
- Facilitates intercompany communication to align on product strategies, assist in providing guidance on pricing, spare level contents, and restricted part orders
- Support implementation of cost reduction roadmap
- Assist in managing changes to the product after product release, whether driven by engineering, quality, safety, customer demands or supply obsolesce
- Assist in product change management (PCM) and control
- Implementation of PCN (Part Change Notification) with Global Product Support
- Provides guidance/input about field service impact of part/supplier changes
- Assist in accuracy of customer shipped configurations and BOMs (Bill of Materials)
- CaRM (Configuration accuracy Review Meeting) reviews
- BOM (Bill of Materials) accuracy
- NSR (Non Standard Request) approval
- Act as the primary contact for BU TPS team and FSO field site managers.
- Run FSO/SBU meetings with attendance from FSO, WWOps, targeting service tool performance, Install and Warranty (I&W) costs, parts/labor cost reduction plans, Customer Improvement Plan (CIP), and service Best Know Methods (BKM's).
- Own the training of field FSO's to an expertise level to minimize BU TPS engagement and value leaks.
- Own field FSO training and some engagement PSE engagement and deployment to support Service Agreement (SA) growth.
- Drive internal parts cost reduction through weekly engagement with WWOps/sourcing teams.
- Deploy field experts as needed to support critical SA's as per FSO request.
- Share service procedures across FSO through regular internal meetings.
- Serve as the key escalation point for FSO to address complex and chronic field issues, working directly or with support teams to address them.
- Supply field input to funnel for list of parts for repair/refurb/cleaning and provide feedback on priority list of parts.
- Manage the adoption of replacement parts into the installed base (legacy) and handle obsolescence management by informing the field and finding solutions.
- Provide Field Support by identifying Key Process Improvement (KPI) gaps, working with FSO to understand and close KPI gaps.
- Provide Comprehensive Service Agreements (CSA) Field Support by identifying KPI gaps, working with FSO to understand and close KPI gaps.
- Manage parts that engineering is working on.
Qualifications:
- Bachelor's degree in a relevant field (Mechanical or Electrical Engineering).
- Strong communication and organizational skills.
- Ability to work collaboratively with cross-functional teams.
- Problem-solving skills and attention to detail.
- Willingness to travel as needed.
Preferred Qualifications:
- Experience in field support or related roles.
- Knowledge of service tool performance, parts/labor cost reduction plans.
- Familiarity with CIP and service processes.
Qualifications
Education:
Bachelor's Degree (Required)
Skills
Certifications:
Languages:
Years of Experience:
1 - 2 Years
Work Experience:
Additional Information
Shift:
10-Day 8-Hr (United States of America)
Travel:
Yes, 20% of the Time
Relocation Eligible:
Yes
Referral Payment Plan:
None
U.S. Salary Range:
$70,000.00 - $95,500.00
The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.