Manager IV, Customer Engineer - (M4)

Job Scope

• Site Manager for TSMC F18A
• Team size: about 15 CE, includes MDP/FEP Product Leaders

Role Requirement

• Must-to-have criteria:

• 2~3 years above people management or leader experience
• At least 7 years of working experience in Semiconductors, equipment supplier (vendor site) experience with after service business acumen is preferred
• Is capable to build up long-term relationship with customer
• English: needs to be able to communicate in English (TOEIC785)

• Nice-to-have criteria:

• MDP (PVD)/FEP hardware experience is plus
• Experience in field service team in vendor
• Experience in partnering with TSMC account customer

General Profile: Manages professional employees (jobs that typically fall on the Cband and/or supervisors. Is accountable for the performance and results of a team within own job family. Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business unit, department or sub-function plan; receives guidance from manager. Provides technical guidance to employees, colleagues and/or customers.

Key Responsibilities

• Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
• Manages start-ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
• Manages KPI to meet company goal, including SWOB, CAR cycle time, TES forward, TES return, etc.
• Ensures customer satisfaction with Company service and system performance.
• Interviews, hires, and trains customer engineers as necessary to support regional business.
• Ensures employee satisfaction through:

- communication of business progress and all related action.

- setting goals and controlling achievements.

- establishing training and career development plans.

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

• Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
• Achieves guaranteed the tool available time and other parameters as sold to customers.
• Promotes quality improvement processes to:

- reduce cycle time

- drive continuous improvement of technical performance

- empower the work force

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Shift:

Day (Taiwan)

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.