Key Responsibilities
1. Analyze, research and collaborate to resolve Applied Materials' equipment software application and systems issues of moderate/High difficulty. Independently learn and investigate customer's high value problem (HVP), systemic bug or software failures.
2. Provides customer software support via Software Ticketing system.
3. Provides assistance in analysis of software issues reported on customer tools by field engineers. Deliver updates and reports to managers and other stakeholders.
4. Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.
5. Independently develops customer focused feature documentation for external software features
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6. Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.
7. Assists in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.
8. Provides training to customers and customer engineers (CE) for technical software products and systems issues.
Functional Knowledge
- Demonstrates higher level knowledge and skills within own discipline. Solves varied and moderately complex problems. Exhibits knowledge of the company, processes and customers.
Business Expertise
- Understands key business drivers; uses this understanding to accomplish own work.
Leadership
- No supervisory responsibilities but provides informal guidance to new team members.
Problem Solving
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
Impact
- Impacts quality of own work and the work of others on the team; works within guidelines and policies.
Interpersonal Skills
- Explains complex information to others in straightforward situations.
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
2 - 4 Years
Work Experience:
Additional Information
Shift:
Day (Taiwan)
Travel:
Yes, 25% of the Time
Relocation Eligible:
No
Referral Payment Plan:
Employee Referral (Standard)
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.