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Global Software Support Engineer II - (E2)

AT Applied Materials
Applied Materials

Global Software Support Engineer II - (E2)

Tainan, Taiwan

Key Responsibilities

1. Analyze, research and collaborate to resolve Applied Materials' equipment software application and systems issues of moderate/High difficulty. Independently learn and investigate customer's high value problem (HVP), systemic bug or software failures.

2. Provides customer software support via Software Ticketing system.

3. Provides assistance in analysis of software issues reported on customer tools by field engineers. Deliver updates and reports to managers and other stakeholders.

4. Create, test, and verify Software Change Notifications and Key Feature Procedures for product software.

5. Independently develops customer focused feature documentation for external software features

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6. Participates and contributes in equipment software specification and design, testing and documentation reviews as appropriate for customer requests.

7. Assists in training junior level engineers in departmental procedures, corporate procedures, and detailed product operation.

8. Provides training to customers and customer engineers (CE) for technical software products and systems issues.

Functional Knowledge

  • Demonstrates higher level knowledge and skills within own discipline. Solves varied and moderately complex problems. Exhibits knowledge of the company, processes and customers.

Business Expertise

  • Understands key business drivers; uses this understanding to accomplish own work.

Leadership

  • No supervisory responsibilities but provides informal guidance to new team members.

Problem Solving

  • Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.

Impact

  • Impacts quality of own work and the work of others on the team; works within guidelines and policies.

Interpersonal Skills

  • Explains complex information to others in straightforward situations.

Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

2 - 4 Years

Work Experience:

Additional Information

Shift:

Day (Taiwan)

Travel:

Yes, 25% of the Time

Relocation Eligible:

No

Referral Payment Plan:

Employee Referral (Standard)

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Client-provided location(s): Tainan, East District, Tainan City, Taiwan
Job ID: Applied_Materials-R2512086
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA With Employer Contribution
    • HSA With Employer Contribution
    • Health Reimbursement Account
    • FSA
    • HSA
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Fertility Benefits
    • Adoption Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Assistance Program
    • Family Support Resources
    • On-site/Nearby Childcare
  • Work Flexibility

    • Flexible Work Hours
    • Work-From-Home Stipend
  • Office Life and Perks

    • On-Site Cafeteria
    • Commuter Benefits Program
    • Casual Dress
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Unlimited Paid Time Off
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • 401(K)
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities