This is Field Service Manager Talent Pipeline for Taiwan local hire. Candidate needs to be located in Taiwan.
Who We Are
Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.
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Business Environment
Applied Materials AGS (Applied Global Services) Business Unit is responsible for driving our business of equipment installation and warranty extended management, as well as business of maintenance support, refurbishment, upgrades, etc. Our AGS team collaborates with a lot of Taiwan critical customers to predict & solve manufacturing challenges, and make equipment & factories more productive. This makes our AGS team become trusted business partners for our customers which results in revenues increase year over year globally!
Now we are looking for Service Manager/Site Manager leading our Customer Support Engineering group. This job will provide a great career growth opportunity by involving business strategy development, managing multiple of field service groups which keep growing and responsible for all issues within the division in Applied Materials Taiwan.
What We Offer
At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our Benefits.
What You'll Do
Manages professional Customer Engineers, and is accountable for the performance and results of a team within own job family. Adapts business unit, department, site or sub-function plans and priorities to address resource and operational challenges. Decisions are guided by policies, procedures and business unit, department or sub-function plan; receives guidance from manager. Provides technical guidance to employees, colleagues and/or customers.
Role Responsibilities:
- Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.
- Manages start-ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty cost under reserve.
- Manages KPI to meet company goal.
- Ensures customer satisfaction with Company service and system performance.
- Interviews, hires, and trains customer engineers as necessary to support regional business.
- Ensures employee satisfaction through:
- communication of business progress and all related action.
- setting goals and controlling achievements.
- establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:
- Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.
- Achieves guaranteed the tool available time and other parameters as sold to customers.
- Promotes quality improvement processes to:
- reduce cycle time
- drive continuous improvement of technical performance
- empower the work force
Minimum Qualifications:
- 2~3 years above people management or leader experience
- At least 7 years of working experience in Semiconductors, equipment supplier (vendor site) experience with after service business acumen is preferred
- Is capable to build up long-term relationship with customer
- Language: Must have both English and Chinese communication skill
Preferred Qualifications:
- Customer interface experience: Experience in field service team in vendor
- After-sales service business acumen
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.To learn more about our commitment to DEI visit the Applied Materials Inclusion page.
Qualifications
Education:
Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience:
7 - 10 Years
Work Experience:
Additional Information
Shift:
Day (Taiwan)
Travel:
Yes, 20% of the Time
Relocation Eligible:
No
Referral Payment Plan:
None
Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.