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Customer Engineer I Senior_iTeam - (C1) - Pre-graduation

AT Applied Materials
Applied Materials

Customer Engineer I Senior_iTeam - (C1) - Pre-graduation

Hsinchu, Taiwan

Who We Are

Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of science and engineering to make possible the next generations of technology, join us to Make Possible® a Better Future.

What We Offer

Location:
Hsinchu,TWN

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At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

You'll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied.

Key Responsibilities

  • Performs all standard service activities through Tier I with moderate assistance. Performs standard Tier II with assistance. Able to perform routine preventative maintenance within established timeframes.
  • Responds to fab issues in a timely manner and partners with other engineers as required. Verifies operational quality of system equipment without needing assistance. Assists senior engineers as needed.
  • Follows all checklists and procedures. Ensures correct Revs of procedures and schematics are available prior to performing work with little to no supervision.
  • Performs BKM's. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.
  • Able to diagnose and resolve recurring technical problems with little assistance. Demonstrates ability to execute escalation plans; independently able to resolve Day-Day issues. Assists in preparing and delivering status on technical issues to internal stakeholders. Demonstrates knowledge in fundamental theories. Continues to develop in-depth knowledge of equipment. Demonstrates ability to read and understand circuit diagrams. Partners with experienced team to gain additional knowledge from the experts. Continues to enhance skillset for assigned product and platform.
  • Applies diagnostic techniques, uses proper forms of documentation and test equipment with assistance from senior engineers (Testing). Ability to diagnose and resolve technical problems (Corrective maintenance).
  • Owns responsibility for customer satisfaction within work area. Executes to plan and communicates with both the customer & management.
  • Complies with all safety procedures and consistently demonstrates safety as a value. Seeks assistance when needed.

Other Requirements: This is a physically demanding position that often requires extensive walking, standing for extended periods of time, working in tight spaces, bending, squatting, twisting, kneeling, reaching, climbing stairs and ladders, lifting up to 35 lbs., the ability to distinguish between colors, the ability to work in an environment with noise that may be difficult for some individuals with sensitivity to noise, and the use of hand and power tools. Additionally, because this position generally involves working in a clean room, it requires the use of appropriate Personal Protective Equipment such as coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, and face shields.

Functional Knowledge

  • Develops skills to perform a range of day-to-day activities with some supervision. Ability to learn and acquire new skills on technological tools.

Business Expertise

  • Understands how the assigned duties relate to others on the team and how the team interconnects with one another. Supports customer satisfaction plans within assigned area. Leverages in-depth knowledge of engineering principles taught during training.

Leadership

  • Has no supervisory responsibilities; manages own workload.

Problem Solving

  • Recognizes and solves problems that occur in the work area by seeking supervisory approval; evaluates and selects solutions from established options. Able to utilize data and analytical tools for basic diagnostics.

Impact

  • Recognizes the impact of the team by delivering strong performance relating to the quality of the services or information provided; follows standardized procedures and practices with supervision and guidance.

Interpersonal Skills

  • Strong communication skills and able to clearly explain technical information.

Additional Information

Time Type:
Full time

Employee Type:
New College Grad

Travel:

Relocation Eligible:
No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Client-provided location(s): Hsinchu, North District, Hsinchu City, Taiwan
Job ID: Applied_Materials-R2513250
Employment Type: Full Time

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA With Employer Contribution
    • HSA With Employer Contribution
    • Health Reimbursement Account
    • FSA
    • HSA
    • On-Site Gym
    • Pet Insurance
    • Mental Health Benefits
  • Parental Benefits

    • Birth Parent or Maternity Leave
    • Fertility Benefits
    • Adoption Leave
    • Non-Birth Parent or Paternity Leave
    • Adoption Assistance Program
    • Family Support Resources
    • On-site/Nearby Childcare
  • Work Flexibility

    • Flexible Work Hours
    • Work-From-Home Stipend
  • Office Life and Perks

    • On-Site Cafeteria
    • Commuter Benefits Program
    • Casual Dress
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Paid Holidays
    • Personal/Sick Days
    • Unlimited Paid Time Off
    • Leave of Absence
  • Financial and Retirement

    • 401(K) With Company Matching
    • Stock Purchase Program
    • 401(K)
    • Performance Bonus
    • Relocation Assistance
    • Financial Counseling
  • Professional Development

    • Tuition Reimbursement
    • Access to Online Courses
    • Internship Program
    • Work Visa Sponsorship
    • Associate or Rotational Training Program
    • Promote From Within
    • Mentor Program
    • Shadowing Opportunities