Summary
Posted: Sep 10, 2024
Role Number:200566833
Imagine what you could do here. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish! Are you a driver of change? Are you passionate about helping people adapt to process and system changes? Our Worldwide Sales Business Process Re-engineering (BPR) group focuses on implementing strategies, programs, tools, and processes that enable the business to drive sales, improve customer experience, and innovate the way we lead and support one of the largest channel operations in the world. These solutions are typically new technical capabilities and/or the transformation of business processes to support continuously evolving sales motions, expanding Geo coverage and routes-to-market, and growing complexity of sales plays. As a Change Management Lead, you will assist global owners to drive adoption of new processes as part of a new enterprise technology solution based on Salesforce. These processes support Apple's Business-to-Business (B2B) efforts. Working closely with regional change management teams, you will focus on the people side of change, including assessing the change impact and designing, developing, and delivering training, communications, and change management activities for new business processes impacting key internal (Apple) and external (B2B focused Apple resellers and carriers) stakeholders.
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Description
In this role, you will: - Collaborate with business owners, process SME's, regional change management leads, and other stakeholders to review the current state against proposed future state processes and systems - Lead and document change impacts by conducting impact analyses and other change management assessments, including assessing regional differences - Collaborate with regional Change teams to develop recommendations for addressing change impacts - Support global and regional process harmonization activities, as necessary - Review and update change management plans - Develop training materials that will used in instructor-led sessions, as part of self-paced offerings, or for 'in-app' help - Deliver 'train the trainers' sessions and training to end-users (internal and external) - Develop communication materials-drive adoption activities to ensure new capabilities are leveraged and productive for internal & external users, including data analysis and communications - Support our partners (either directly or in collaboration with regional teams) to maximize their adoption of new capabilities & processes - Support and engage with senior leaders - Project manage your work stream (e.g. weekly status reports, risks and dependency management, work stream planning)
- 8+ years of experience in project/program/change management and/or training content development and delivery on similar programs
- Expertise in change management principles, methodologies, and tools, including process improvement and technical documentation
- Experience working on enterprise-scale, multi-country digital transformation projects
- Bachelor's degree or equivalent experience
Preferred Qualifications
- Background in CRM implementations such as Salesforce
- Change management certification (such as PROSCI) or other designation
- Knowledge of B2B business processes such as account planning and management, lead, opportunity, and lifecycle management, partner collaboration, forecasting, campaign management
- Experience in change management working with external partners
- Past experience developing and delivering communications and training materials
- Experience collaborating on global projects with a geographically-dispersed, multi-time zone team in a matrixed, fast-paced environment
- Passion for problem solving and overcoming business challenges in partnership with others
- Excellent collaboration and relationship building skills
- Outstanding communication and presentation skills with the ability to quickly establish trust, credibility, and influence across a variety of cross-functional and multi-directional partners
- Resilience, tenacity, and attention to detail
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $139,200 and $209,900, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
More
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.