Summary

Posted: Nov 20, 2024

Role Number:200579910

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. The worldwide Apple Retail Engagement & Marketing (REM) team defines, makes and delivers programs, campaigns, initiatives and experiences that help Apple Retail's customers and teams discover, be inspired by, learn about and go further with Apple's products and services, and does so in a manner that is true to our values. We're looking for a passionate Market Research Analyst to work with our diverse team to focus on providing actionable, customer-centric insights and recommendations to the business as Apple's Retail Stores and experiences continue to evolve! As a member of our Customer Insights team, you'll support custom projects that leverage our customer experience tracking surveys, which continuously gather quantitative statistics and open ended feedback. You'll use multiple internal platforms, external systems, and business context to transform data into timely, meaningful insights, through stories that inform and inspire leadership and our frontline teams to drive behaviors that continuously improve customer experiences.

• Prior experience working in an Apple Retail Store as a Senior Manager+, with experience leading and doing roles across Apple Store areas for deep functional and culture expertise, OR 5+ years of Market Research Analyst experience within a Retail industry, with deep Market Research expertise with analytical focus partnering to drive business outcomes, and applicable business knowledge.
• Track record of driving business growth through data analysis.
• Experience managing multiple projects.
• Proficient using Excel to analyze quantitative and qualitative data, and Keynote to create compelling presentations and reports.

• Proficient with Tableau for analysis and data visualization, or equivalent tools, otherwise must be willing to learn via training, as this is a daily skill.
• Proficient querying databases and appending data using SQL and R or Python, with Snowflake, otherwise must be willing to learn via training, as this is a daily skill.
• Passionate about using customer experience and NPS data and analysis to influence others.
• Able to deal with ambiguity, finding flexible and creative solutions.
• Self-directed, motivated, and thrives in a fast paced, highly matrixed environment.
• Excellent time management.
• Able to learn quickly and adapt to changing priorities and business needs.
• Exceptional verbal and written communication, storytelling, and presentation skills.
• Enjoy supporting worldwide programs involving dozens of countries and languages with high visibility.
• Foreign language proficiency in one or more languages besides English.
• International retail and technology sector experience.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $115,100 and $216,900, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.