Summary
Posted: Sep 27, 2024
Weekly Hours: 40
Role Number:200569901
Imagine what you could do here. The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. What does this mean? You have energy, dedication, passion, and the capabilities to help Apple provide a world-class buying experience to our customers. You're not only passionate about representing the Apple brand, but also interested in how we can transform the customer experience throughout the purchasing and post-sales processes.
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Description
In this role, you will: - Drive resolution of customer issues regarding contracts, order placement and fulfillment, accounts receivable and the Education online store. - Build relationships with cross-functional teams, manage and drive issues to resolution in a timely manner and provide consistent communication with customers and the sales teams. - Contribute to the continuing development of the Customer Success team by offering timely feedback and solutions that define, develop, and resolve business issues impacting sales. - Collaborates to support business processes in a manner which minimizes disruption, creates efficiencies and maintains operating flexibility. - Be a subject matter expert for our business processes and market requirements.
- 2+ years of experience in a pre-sales, sales support, administration, or similar function
- Experience working directly with customers and sales teams, understanding common sales terms and methodologies
- Passion for education, Apple technology, and the customer experience
- Bachelor's degree or equivalent experience
Preferred Qualifications
- Background in program, project, or process management is desired
- Experience in technology, education, or related industry is preferred
- MacOS and Salesforce experience is desired
- Working knowledge of Apple products is a plus
- Strong business acumen, analytical and problem solving skills, and attention to detail
- Outstanding customer focus
- Excellent verbal and written communication skills
- Strong relationship building and collaboration skills; Ability to build effective relationships and partnerships with cross-functional teams
- Creativity and self motivation with the ability to cut through ambiguity and thrive independently in a fast-paced, constantly changing environment
Education & Experience
Additional Requirements
More
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.