Summary

Posted: Dec 7, 2024

Role Number:200570513

The people here at Apple don't just build products - we craft the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! We at Apple build stuff to amaze our users with ultra fast thoughtfully designed and carefully crafted solutions. We are not just any team but a highly motivated fast paced and ever evolving closely knit team of individuals looking to get more to scale to new heights.We have a thing for individuals like yourself who don't stop at mediocrity or don't settle for anything less than perfect. Apple's Service Management & GCRM team builds the applications and systems that powers customer support experiences for Apple's global stores and service providers. Our team drives the experiences in MobileGenius, Repair Central client apps and Global Service Exchange web app, as well as GCRM services that are integrated with global repairs. At Apple, customer experience is at the forefront of everything we do. To help us build functional systems that improve the customer experience, we're looking for a SRE/DevOps lead engineer who can be responsible for managing production support for multiple global applications, deploying product components, enable best developer productivity and implementing CICD integrations that meet our product needs. The ideal candidate will possess a strong background in production monitoring, readiness, measurement of system health, incident management, a deep understanding of operations excellence and a proven track record in managing large-scale production systems. If you have the passion for building scalable cloud infrastructure that is highly reliable, secure, highly available and responsive, then this job is for you.

• Proven experience in designing and building Infrastructure including Compute and Storage in Cloud and on premise.
• Proven experience with containerization and orchestration technologies such as Docker, Kubernetes or equivalent.
• Deep Understanding of programs using a high-level programming language like: C, Java, Ruby, Python, or Perl.
• Proven experience with Helm and Kustomize for managing Kubernetes applications and configurations through GitOps practices.
• Proven experience in MongoDB, AWS S3 and similar storage technologies.
• BS Degree in or equivalent work experience

• 2+ years proven experience in designing and building Infrastructure including Compute and Storage in Cloud and on premise.
• 2+ years proven experience with containerization and orchestration technologies such as Docker, Kubernetes or equivalent.
• 2+ years proven experience with Helm and Kustomize for managing Kubernetes applications and configurations through GitOps practices.
• 2+ years proven experience in MongoDB, AWS S3 and similar storage technologies.
• 2+ years proven experience in designing and building Infrastructure including Compute and Storage in Cloud and on premise
• 2+ years proven experience with Linux or other POSIX operating systems, shell scripting, and networking technologies.
• 2+ years proven experience with CI/CD using Jenkins, GitHub Actions or similar systems.
• Experience with configuration management tools (e.g. Ansible, Terraform).
• Proficiency with logging and observability technologies such as Prometheus, Grafana, Splunk or similar.
• Passionate about operational excellence through proper automation and engineering processes using programming languages such as Go, Python, Java, or other JVM languages.
• Experience integrating security practices into all stages of the software development lifecycle.
• Experience with preparing and executing PCI, SOC2, SOX, or other compliance audits.
• Analytical & problem solving skills, ability to communicate ideas clearly.
• Strong sense of ownership, customer service, and integrity demonstrated through clear communication with with a strong focus on teamwork.
• BS Degree in Computer Science or equivalent work experience is preferred

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $143,100 and $214,500, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.