Summary
Posted: Sep 30, 2024
Role Number:200570976
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Join Apple, and help us leave the world better than we found it! Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for a Senior Test Automation & Production Support Manager to help us do extraordinary things. Apple's Retail Decision Automation team is looking for a versatile senior manager to lead a team of analytical, data oriented, and critical thinking analysts who test and validate system decisioning for an exciting portfolio of online retail decisioning programs. The ideal candidate is passionate about machine learning reliability test automation and production support.
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Description
- Lead all aspects of test automation and production support for RDA. - Engage with other RDA partner teams on opportunities, requirement changes, and technical solution designs to satisfy program needs. - Architect and collaborate with engineers and program managers to assure the testing program is satisfactory and production support meets expectations. - Ensure operational and metric health by monitoring ML reliability and program KPIs. - Mentor and grow the team's careers through regular feedback tied to development plans. - Drive a collaborative and supportive culture on your team, and collaborate with peers to share best practices across the larger organization.
- Advanced degree in Computer Science, Statistics, Applied Math or a related field, or equivalent industry experience.
- 5+ years of experience leading teams of direct reports.
- 2+ years of experience in hiring and leading teams of technical, engineering or testing roles.
- Working knowledge of test approaches, automation techniques, and/or production support of customer-facing programs using machine learning at scale.
Preferred Qualifications
- Ability to comprehend and debug complex systems integrations.
- Ability to analyze testing opportunities for areas of improvement or enhancements in support of the program roadmap.
- Excellent presentation skills, distilling complex analysis and concepts into concise business-focused takeaways.
- Creativity to engineer novel features and signals, and to push beyond current tools and approaches.
Education & Experience
Additional Requirements
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- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.