Summary

Posted: Sep 16, 2024

Weekly Hours: 40

Role Number:200567481

Help protect the next generation of Apple products by applying your superb leadership skills, outstanding customer service focus, and renowned discretion in a fast-paced environment that can take you from the loading dock to the stockroom or from the library to the lab, as you track and distribute our most confidential prototypes.

Description

As a Senior Hardware Secrecy Specialist, you have the incredible responsibility of ensuring prototypes make it safely into engineers' hands. You will use your people skills to help coach and mentor your teammates and deliver training to ensure consistency across multiple locations. Additionally, you will serve as the voice of management to resolve customer service escalations. You will contribute to the team mission by receiving secure shipments from factories, updating our global tracking database, distributing prototypes to engineers, and collecting old hardware for secure destruction. Additionally, you will help refine and improve processes, keep our stockroom and library organized, and meticulously track the location of thousands of items. In a typical day you will: support daily operations and serve as a point of escalation for your teammates, follow up with cross-functional partners to escalate and resolve key issues, and be assigned short-term or ongoing projects to improve the services we provide to the engineering community. When a new product is publicly announced, you will celebrate the success with the project team knowing your hard work allowed us to surprise and delight our customers.

• 3+ years of relevant industry experience in inventory management, logistics, and/or customer service.
• Solid understanding of processes relating to shipping, receiving, carrier exceptions, inventory control.
• Ability to lift and transport up to 50 pounds on occasion and up to 35 pounds regularly. This position also requires the ability to push or pull loaded carts and pallets of goods occasionally.

• Two+ years of experience in a leadership role with proven leadership skills, whether guiding by example, coaching a group, or leading a team.
• Excellent communication skills, both verbal and written, to effectively communicate with team members and other departments.
• Ability to work in a fast-paced environment and adapt to changing priorities and demands, managing and meeting multiple deadlines each week.
• Dedication to observing security guidelines.
• Strong work ethic with attention to detail and ability to prioritize and multitask effectively with problem-solving skills to anticipate problems before they happen and handle them appropriately when they do.
• Positive attitude and ability to work with various stakeholders to achieve objectives.
• Work hours will be based on business needs and this role will require some early mornings or late evenings. As a leader, you will occasionally be called on to monitor and resolve issues after hours and on weekends.
• Strong computer skills, including experience creating advanced searches of online databases and working with Microsoft Excel. Knowledge of pivot tables is a plus. Familiarity with Apple's products and basic troubleshooting preferred.

At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $107,300 and $161,300, and your base pay will depend on your skills, qualifications, experience, and location.

Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.