Summary
Posted: Oct 14, 2024
Weekly Hours: 40
Role Number:200572179
At Apple, we believe that hard work, a fun environment, creativity and innovation fuel the ultimate customer experience. We believe, each customer interaction is an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make a big impact with our customers. Building this environment starts with you! Inclusion is a shared responsibility, and we hold ourselves and one another accountable for fostering a culture where everyone feels seen, heard and inspired to do their best work. The Strategic Data Solutions (SDS) organization is a values-based organization that continually strives to maintain a culture of high performance. Our core mission at Apple is to build and deliver exception analytic solutions by leveraging machine learning and decision automation that help mitigate risk and monetary losses, optimize internal operations, and improve Apple's customer experience.
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Description
The SDS Wallet Fraud Investigator Team Manager is responsible for providing daily supervision, developing a team of fraud investigators, and managing the daily execution of the business. Responsibilities include: • Manage employee performance and support their success • Drive team performance to meet or exceed targeted metrics for productivity and accuracy • Conduct regular 1:1s, team meetings and development conversations with employees • Lead regular team meetings and calibration sessions • Work cross-functionally with SDS partners and peers • Represent Apple with partner organizations • Identify innovative ideas to improve the experience of Apple customers
- Recent management experience in the last 12 months, leading a team of 12+ direct reports
- Experience in fraud prevention
- Excellent written and verbal communication skills
Preferred Qualifications
- High level of personal accountability, integrity, and dependability
- Passion for developing direct reports
- Comfort in navigating ambiguity
- Good time management skills, detail oriented, and adaptable to change
- Bachelor's degree preferred, plus 1-3 years experience in a customer service and support environment
- Role models inclusive leadership behaviors and embraces their responsibility to build, develop and retain diverse teams
- Makes space to listen, learn, and amplify diverse perspectives and experiences
- Confronts barriers to greater inclusion with tenacity, care and commitment
Education & Experience
Additional Requirements
More
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.