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Retail Operations Program Manager

AT Apple
Apple

Retail Operations Program Manager

Cupertino, CA

Summary

Posted: Oct 16, 2024

Role Number:200573440

Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work - and to each other. Because learning from the people here means we're learning from the best. Retail Operations creates the tools and programs that empower our teams to provide, a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience, and driving a global strategy that sets the bar! The Ownership Operations team develops differentiated store experiences and supports Retail performance by analyzing and innovating the customer journey.

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Description

In this role you will create operational plans and programs to prepare our stores to provide best in class customer and team experiences while ensuring operational excellence in Apple Retail Stores. - Analyze data and insights to find opportunities, transferring data into actionable program strategies. - Establish a Plan of Record for key operational initiatives and serve as a key partner for all major moments in Apple Stores. - Ensure project deliverables are on track and systems are setup for flawless execution. - Able to creatively problem solve while weighing implications, tracking critical milestones, and proposing changes. - Build contingency plans and know when to escalate. - Partner with cross-functional teams to ensure aligned readiness plans for all global moments.
  • 4+ years Program Management experience or equivalent in PMO, Readiness, or Operations.

Preferred Qualifications

  • Expertise in identifying and capitalizing on opportunities that drive operational excellence and efficiencies, and driving business growth through strategic insights.
  • Proven track record analyzing complex datasets and insights turning numbers into narratives that drive action. Experience with Tableau a plus.
  • Ownership attitude and high agency to take a proactive role in problem solving and leading project work-streams from end-to-end.
  • Ability to structure ambiguous problems into strategic, actionable plans.
  • Excellent organization and time management skills with the ability to manage multiple strategies, programs, and projects concurrently with deep attention to detail.
  • Experience in successfully leading sophisticated programs, long term roadmap creation, and retail focused commercial and seasonal campaigns.
  • Ability to present to and influence a wide range of partners across different teams and levels of the organization.
  • Demonstrates Apple's values of inclusion and diversity in daily activities

Pay & Benefits

    At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $107,300 and $161,300, and your base pay will depend on your skills, qualifications, experience, and location.

    Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.

    Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.

More

  • Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.

Client-provided location(s): Cupertino, CA, USA
Job ID: apple-200573440
Employment Type: Other

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