Summary

Posted: Sep 19, 2024

Weekly Hours: 40

Role Number:200557397

Home Office: Yes

The people here at Apple don't just create products - they create the kind of wonder that's revolutionized entire industries! It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it! As a Platform Architect, you will join our US Technical Field Engineering team for Apple's Enterprise Sales organization, working with our Platform Architect Leader. We play a pivotal role in helping enterprise customers successfully adopt and scale our platform across their organizations. Your main responsibility will be to guide customers in building best-in-class IT practices and environments that support the scaled use of our products, ensuring success beyond your engagement. You will serve as a trusted advisor, helping enterprise customers deploy, handle, and secure our platform while also addressing their user experience, application strategies, help desk support, and overall lifecycle management needs. A key part of your role will be introducing long-term service offerings that ensure ongoing customer success well after your initial engagement. This is a home based role not requiring you to be based in listed geo. Up to 50% travel is required.

• Bachelor's degree or equivalent experience in a relevant field.
• Approximately 5+ years of experience in a consultative technical role advising large enterprises on technical business transformation solutions.
• Deep technical expertise in deploying and handling our technology across large and complex enterprise environments.
• Knowledge of platform security architecture, including security and compliance requirements for regulated industries.
• A track record of partnering with technology teams to remove technical barriers and enhance ongoing readiness for large-scale platform adoption.
• Leadership and decision-making skills, with the ability to influence and guide technical and non-technical partners in meaningful situations.
• Comfortable in high-stakes environments, using conflict as an opportunity to shine and resolve issues in ways that benefit both the customer and the organization.
• Experience in active listening and debating with a focus on finding the best solutions, even if it means shifting from original ideas.
• Good communicator, capable of delivering complex technical information clearly and effectively to both technical and non-technical audiences.
• Experience with commercial Mac client management solutions (e.g., Jamf, Omnissa Workspace One, Microsoft Intune, et al.)
• Experience working in large, complex enterprise IT environments, with deep knowledge of platform deployment, security, and management.
• Experience with implementing zero touch Mac deployment workflows and return to service workflows.

• Deep expertise with open-source Mac client management solutions (e.g., Puppet, Ansible, Salt, Chef, munki, microMDM, et al.)
• Expertise in enterprise security principles and security products for the Mac platform
• Expertise with Identity Provider solutions (e.g., Microsoft Entra, Okta, et al.)
• Experience with programming languages (e.g., Python, Swift, Ruby, et al.)
• Expertise with UNIX shells (e.g., Bourne, bash, zsh, et al.)
• Expertise with telemetry, application performance management, digital employee experience tools (osquery or equivalent)
• Solid understanding with Windows equivalents of above

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.