Summary
Posted: Nov 1, 2024
Role Number:200576907
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. Dynamic, smart people and inspiring, innovative technologies are the norm here. The people who work here have reinvented entire industries with all Apple Hardware products. The same real passion for innovation that goes into our products also applies to our practices strengthening our commitment to leave the world better than we found it. Join us to help deliver the next groundbreaking Apple product.
Description
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As a Mac system administrator you will share responsibility for macOS installation and restore at scale, macOS automation, servicing help desk requests and root cause analysis of issues. You will assist technical users in debugging operational issues utilizing resources such as established documentation, senior staff and corporate technical support organizations. You will collaborate with an experienced team of operations and development professionals which will facilitate growth in your role. Your contributions will positively impact rapid targeted debug and triage of Apple products.
- Bachelor's in Computer Science or Computer Engineering with 3+ years of relevant work experience.
Preferred Qualifications
- Experience with Mac hardware and macOS
- Experience with macOS installation, troubleshooting, recovery
- Troubleshooting Mac and basic networking issues
- Experience working in a customer service organization
- Experience with scripting languages such as Bash, Python, AppleScript
- Working knowledge of TCP/IP Networking (IPs, subnets, DNS)
- Experience with Ansible and/or Puppet
- Knowledge of macOS MDM provisioning such as Jamf
- Network Administration / CCNA• Experience with network storage technologies (NAS, NFS Filers, S3)
- Experience with UNIX administration
- Experience with Gitlab.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $112,900 and $234,700, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
More
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.