Summary
Posted: Oct 7, 2024
Weekly Hours: 5
Role Number:200571671
Here in Worldwide Developer Relations, we work tirelessly to ensure that developers have all of the support they need to create the apps that impact the lives of all our customers. Join Apple, and help us leave the world better than we found it. There are countless ways you'll contribute here, whether you're evaluating developer requests for capabilities and features access, participating in defining new processes and policies, or identifying opportunities to improve the developer experience. If you are interested in being part of a dynamic and growing team enabling Apple developers to operate successfully around the world, this role may be for you!
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Description
We're looking for an operationally minded individual to support the policies and logistics involved in servicing developer requests for access to restricted capabilities, including entitlements and feature access. In this role, you will be tasked with reviewing incoming requests from developers to acquire access to those capabilities. You will balance meeting day-to-day objectives such as minimizing handle times, improving developer satisfaction, reducing decision dispute rates, increasing process accuracy and recommending strategies to constantly improve and scale operations.
Minimum Qualifications
- 2-3 years of professional experience, preferably in an operational-focused role such as developer relations or enterprise support.
Preferred Qualifications
- Familiarity with the Apple Developer Program, and the app development and distribution lifecycle.
- Strong communication skills, both written and verbal.
- Comfort interacting with software development teams.
- Understanding of entitlements and capabilities, as well as the current processes developers follow to request entitlements from Apple.
- Previous experience within a developer relations team, and interacting with third party developers to service requests for support and enablement.
- Investigative skills and natural curiosity to solve complex technical challenges.
- Strong collaborative skills with team members.
- Keen eye for detail and critical thinking.
- Experience analyzing processes or systems for inefficiencies and/or improvement opportunities.
- Basic querying and reporting with Excel and/or SQL.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $30.70 and $46.10/hr, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
More
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.