Summary
Posted: Feb 28, 2025
Role Number:200593291
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple's largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The Apple Store Online is seeking a dynamic, web savvy content management professional to join the Digital Content Management (DCM) Production team. The DCM team maintains and manages all customer facing content on the Apple Store Online as well as the Apple Store App. Our mission is to continuously improve the quality of information and experience presented to Apple's customers while delivering on the ever-increasing velocity of changes as the Retail digital platform expands into new geographies, languages, and devices. You will be part of a tight-knit team that spans across office locations, driving high quality results while meeting ambitious deadlines.
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Description
As a Content Production Specialist on the DCM team, you are responsible for updating and maintaining product and marketing content across multiple online platforms worldwide. From product launches to marketing initiatives, major feature changes to daily updates, your work directly impacts the experience for millions of Apple customers across the globe who visit the Apple Online Store every single day. You are thoughtful, deeply detail oriented, and comfortable with change and uncertainty in a dynamic work environment.
Minimum Qualifications
- 3-4 years of experience in technology, operations, e-commerce and/or customer support organization
- 2+ years of experience working in e-commerce or digital content platforms and supporting tools and systems
- A quick, flexible learner that can adapt to constant change and ambiguous situations.
- A reliable teammate with strong communication skills who is able to collaborate closely within a big and diverse team.
- Able to accommodate flexible work schedule during critical business periods.
Preferred Qualifications
- BA/BS degree, or equivalent
- Ability to remain calm and good-natured while experiencing aggressive deadlines and increased complexity. Exhibits high degree of ownership and accountability.
- Utmost attention to detail and ability to decipher and troubleshoot complex issues. Strong customer focus with the ability to see the big picture in day-to-day duties.
- Ability to work in a fast-paced environment and make decisions quickly, sometimes under tight deadlines and pressure
- HTML and CSS proficiency preferred.
- Exhibits high degree of ownership and accountability.
Additional Requirements
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- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.