Summary

Posted: Dec 9, 2024

Weekly Hours: 40

Role Number:200579871

The AppleCare Digital group, we help customers around the globe to get the most out of their Apple products. Our Content Strategy Editors work with a collaborative team that publishes content that helps customers and advisors find the answers they need, when and where they need them. We work to improve the customer experience, provide leadership and strategic input, create compelling keynotes, and collaborate to build harmony and foster a positive working environment.

Description

Our Content Strategy Editor is a key player who partners across the team to implement content strategies targeting key performance goals. We work closely with writers, strategists, business insight leads, SEO leads, project managers, and designers as they optimize critical content. We support content reviews with key partners from engineering, product marketing, and legal teams and rely on data to drive change. We create engaging keynotes that socialize our findings, and act as a strategic lead to share insights and understand the "why" behind the data movement across our content spaces. This role requires close partnership with stakeholders and support the steps that empower the team and the business to deliver the most effectiveness content for our customers.

• 5+ years of related experience with a BA/BS degree (technical writing or related field preferred); 3 years with a Master's degree or equivalent work experience
• Excellent communication, collaboration, and organizational skills
• Partner with technical writers, engineering partners, and marketing stakeholders to support the team. Ability to influence without directly managing teams
• Partner across teams to facilitate delivery of business-critical optimizations
• Lead multiple concurrent projects and schedules, and keep partners across teams apprised of the projects' status
• Understand usability principles and ability to lead conversations about data impact
• Handle change requests with tact and timeliness
• Resolve roadblocks
• Create data-driven, compelling keynotes, communication, and lessons learned
• Utilize common Key Performance Indicators found in content management organizations, able to translate the data into actionable insights
• Work diplomatically with a variety of personalities and work styles

• Experience writing content for desktop, mobile, and other apps and channels (experience with single-source content/CMS is a plus)
• Ability to synthesize content requests and data from multiple sources into cohesive content plans
• Experience with style guides (experience writing globally and accessibly is a plus)
• Experience writing sleek, user-focused content (technical writing is a plus)
• Skilled at socializing ideas across all levels of an organization and turning them into robust action plans for delivery
• Superb organizational skills and a proven track record of producing content projects in a transparent and well-documented manner

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.