Summary
Posted: Feb 27, 2025
Weekly Hours: 40
Role Number:200573660
Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don't just craft products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of these people that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare is the proven leader in providing extraordinary support, serving millions of customers around the world. The AppleCare Digital team is seeking a dynamic, highly motivated individual to assist in the development of video and image assets that provides an informative and entertaining experience, and allows our viewers to fully understand and use their products to their full potential. The Content Developer helps drive creation and delivery of screen assets to support functional creative needs, ensuring the consistency and accuracy of UI across screens for the design teams for the AppleCare Digital portfolio. This role is a subject matter expert and able to provide insightful advice and technical guidance to the topics and solutions Apple is trying to provide for our customers.
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Description
Provide technical product expertise to our strategists, producers and creatives during pre-production and production. Support the day-to-day screen production process, including tracking, quality assurance, course correction, and delivery. Responsible for screen captures, data management, and content loading on devices. Lead hardware inventory, both for in-house screen capture usage and video + photography productions. Build relationships with our Engineering, Product Marketing and Marcom teams to learn all aspects of the hardware and software. Continuously learn and be an authority in everything Apple. This person will work with a Content Production team who will depend on them at several stages of our production process. We're searching for someone who wants to take their training and expertise, honed through years of being an Apple expert, and apply them to millions of people online, every day.
Minimum Qualifications
- You demonstrate deep knowledge of our vast library of hardware products, software offerings, services, and can speak to their configuration, options, usage, and accurate troubleshooting.
- Experience in an Advisor, Genius or Trainer role is a plus. Marcom TDM experience is a plus.
- You possess great communication and time management skills, and work independently as well as in a team environment.
- Strategic problem solver, looking ahead and anticipating solutions
- Be someone who is proactive and has a go getter attitude, who is looking for and open to new ways of working.
- Be a collaborative teammate with a positive attitude and an eagerness to ask questions
Preferred Qualifications
- 4+ years in a creative or technical role dealing with Apple products.
- Apple or other creative agency experience a plus.
- You have experience in building real, positive relationships with creative people who span many fields, including producers, creatives, motion designers, writers and strategists.
- Video production and graphic design experience strongly preferred but not required.
- Bachelor's degree.
Pay & Benefits
- At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $115,100 and $173,300, and your base pay will depend on your skills, qualifications, experience, and location.
Apple employees also have the opportunity to become an Apple shareholder through participation in Apple's discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple's Employee Stock Purchase Plan. You'll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses - including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
More
- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.