Summary
Posted: Mar 12, 2025
Role Number:200594376
Imagine what you could do here! The people here at Apple don't just create products - they build the kind of wonder that's revolutionized entire industries. It's the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. We're a diverse collective of thinkers and doers, continuously reimagining our products and practices to help people do what they love in new ways. That innovation is inspired by a shared commitment to great work - and to each other. Because learning from the people here means we're learning from the best. Retail Operations creates the tools and programs that empower our teams to provide a one of a kind, only at Apple experience. We do this by obsessing over the employee and customer experience and driving a global strategy that sets the bar. Do you have strong program management skills, a deep understanding of operations, and a track record of providing high level support to internal and external customers? Get ready to join a committed team that works diligently to elevate retail store experiences for our teams, our customers, and Apple! We are seeking a Genius Bar Program Manager to be a collaborative partner within Global Retail Support to define, design, deliver, and inspire the adoption of Retail programs to support the Genius Bar.
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Description
Lead various Retail Operations programs from concept through implementation which may include supporting customer experience strategies, customer loyalty initiatives, new product introductions, training processes, Repair Room initiatives, Today at Apple program operations, and much more. -Drive and influence operational strategy and performance across retail locations -Analyze current processes, procedures, and ways of working to continually seek new efficiencies -Turn store feedback into problem statements and subsequent actions that optimize strategies, drive results and support Apple's priorities. -Create and maintain key partnerships with the field, including: GRS partners, Market Directors, Market Leaders, Store Leaders, Store Operations Field Leaders, and store teams. -Lead pilots in stores to gather feedback and ensure issues are resolved ahead of progress with a program.
Minimum Qualifications
- 4+ years of operations, people, scheduling, or technical project/program management experience; at least 2 of those years in a corporate business environment
- Strong analytical skills with proven ability to analyze data and insights and turn metrics into narratives that drive action
Preferred Qualifications
- 2+ years retail or customer service leadership experience
- Prior experience supporting business transformation projects
- Innovates by moving beyond traditional ways of doing things, pushes past the status quo
- Ability to present to all levels of leadership, including executives
- Advanced proficiency in Excel/Numbers and Keynote applications
- Experienced user of Mac OS X, iOS, watchOS, and Apple hardware
Additional Requirements
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- Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.