Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Solution Engineering Analyst

Location: Seville, Spain

Are you passionate about delivering great customer experiences? Are you a people person with excellent organizational and communication skills? Do you thrive in a fast-paced environment with a diversity of challenges?

• You are a people-person with a passion for customer experience.
• You build collaborative and constructive working relationships with many people, across many functions.
• You are vocal and solution-oriented when you identify business processes that do not align with great customer experience.
• You have a high level of attention to detail, strong organization skills and technical aptitude.
• You have an associate or bachelor's degree (STEM is a plus). You are a fast learner who can work independently.
• You are a multi-tasker, able to effectively juggle and prioritize work across a wide variety of tasks.
• You have excellent verbal and written communication skills. Ability to speak multiple languages is a plus.

• Manage delivery of software and the onboarding experience for new Appian customers and partners.
• Configure application sites for new Appian Cloud customers based on provisioning parameters in their contracts.
• Assist customers and partners with accessing secure Appian Community features.
• Coordinate with Appian's management team and customers to schedule maintenance activities on customers' Appian Cloud instances.
• Manage scheduling for 24x7 on-call rotations
• Work an adjusted schedule, possibly until midnight or later, on the last days of each quarter to support delivery of software.

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.