Here at Appian, our core values of Respect, Work to Impact, Ambition, and Constructive Dissent & Resolution define who we are. In short, this means we constantly seek to understand the best for our customers, we go beyond completion in our work, we strive for excellence with intensity, and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian, you'll be part of a passionate team that's dedicated to accomplishing hard things.

Are you looking to combine your passion for technology with your penchant for strategic problem solving? Appian Customer success is obsessed with great customer outcomes. We deliver mission-critical business impact fast, and are directly responsible for partnering with our customers to bring their best ideas to life. Joining the Customer Success team will provide you with the support and growth you need to strengthen and evolve your skills within the consulting field.

• Ability to provide exceptional customer interaction (verbal, written, face-to-face)
• Systems administration (e.g. Linux, Windows) experience with IaaS Solutions (egs.: Amazon Web Services, Google Compute Engine, or Microsoft Azure). Administering and managing an on-prem installation of an Appian environment is a huge plus.
• Administration of one or more RDMS platforms (e.g. MySql, Oracle, DB2, SQL Server, Postgres, MariaDB)
• Programming / scripting (e.g. Java, Javascript, BASH, Perl, Ruby, C#, PHP)
• Kubernetes is also a huge plus for this role.

• Within your first few weeks of joining us, you will attend new hire orientation along with our 25-day CS Academy, Agile methodology, and Appian system administration & customer support bootcamps to ensure you are set up for success
• Access to over 1,000+ Udemy course, along with dedicated learning time to focus on areas you specifically would like to focus on as a cloud systems administrator
• An agile-led work environment where you will be challenged and your ideas will be heard

• Bachelor's degree in any Engineering discipline, Computer Science, Mathematics, Information Technology, or similar work
• You are an expert IT systems administrator building, maintaining, scripting, patching, & managing hosts, databases, and interconnected Cloud services with approximately 3-5 years of experience
• You hold a government clearance at the Top Secret level or higher
• US Citizenship - candidates being considered for a Public Sector roles must be a U.S. citizen and be able to maintain a Top Secret Security Clearance
• CompTIA Security+ certification required prior to or directly following onboarding

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We'll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.